Coronavirus (COVID-19) Outbreak: Travel Update

 

*In accordance with the COVID-19 protocols laid out by the Government of India, all passengers are requested to wear masks properly by covering their nose and mouth, throughout the travel. Passengers wearing masks incorrectly or violating the protocols inside the aircraft may be deboarded and will not be allowed to travel. Failure to comply with the regulations shall invite action under Civil Aviation Requirements (CAR) Section 3 Series M Part VI.

Kindly follow the COVID-19 regulations strictly for your safety and hassle-free travel.

General Information for International Passengers

Passport information and Passenger Contact Details are mandatory while making bookings.

Air India Express will not be accepting or taking responsibility for any onward connections on other Carriers/ Airlines. Air India Express is a point to point carrier and does not have an Interline / Codeshare agreement with any other Airlines. Hence, passengers booked on our flight shall ensure that they are holding VISA and other travel-related documents as required by the destined country.

Guidelines for International Passengers Arriving in India as per MOH

Standard Operating Procedure for International Arrivals

General Guidelines for all International Passengers Arriving in India as per MOHFW

– All international arriving passengers travelling to India must submit an online Self-Declaration form (SDF) through https://www.newdelhiairport.in/airsuvidha/apho-registration before the scheduled travel and upload a negative COVID-19 RT-PCR report conducted within 72 hrs prior to undertaking the journey. The negative COVID-19 RT-PCR report for all passengers including children and infants.

Passengers may also take CBNAAT platforms like TrueNat, GeneXpert, USFDA approved cartridge-based systems like Abbott ID Now and other platforms like RT-LAMP assay, CRISPR based tests etc. in place of the RT-PCR within 72 hrs prior to undertaking the journey.

– Give an undertaking to the airline prior to the flight departure, that you will abide by the decision of the appropriate government authority to undergo home quarantine/ self-monitoring of their health for 14 days. (Undertaking form)

– Exemption category: Passenger with death in the family. If they wish to seek such exemption without negative report, they shall apply to the online portal (www.newdelhiairport.in) at least 72 hours before boarding. The decision taken by the government as communicated on the online portal will be final. 

For all international passengers arriving/ transiting through flights originating from United Kingdom, Europe and Middle East

In addition to the above General Guidelines:

a. Declare their travel history (of past 14 days).

b. Whether they plan to disembark at the arrival airport or take further flights to reach their final destination in India. 

c. Mandatorily carry negative RT-PCR Test report for which test should have been conducted within 72 hours prior to undertaking the journey. The same also shall be uploaded on the online portal (www.newdelhiairport.in).

d. Mandatory self-paid confirmatory molecular tests on arrival at the Indian airports (port of entry).

Passengers from UK, Brazil and South Africa taking connecting flights from the arrival international airport

a. Give sample at designated area and exit airport only after confirmation of negative test report which may take 6-8 hours.

All passengers from UK, Brazil and South Africa exiting at the arrival airport:

a. Will give their sample in the designated area and exit the airport. They will be followed up by the State Integrated Disease Surveillance Programme (IDSP).

All passengers from Europe and Middle East (other than those in flights originating from Brazil, South Africa and United Kingdom) who have to exit the destination airport or take connecting flights to their final domestic destination:

a. Shall give samples at the designated area and exit the airport.

SoP for International Passengers with Indian domestic connection flights (Click here)

Forms to be filled by Passengers of Repatriation Flights:

  1. Undertaking-Risk of Travel & Quarantine Cost

  2. Undertaking – Deportation Charges Form

Affidavit to be filled in by all international Passengers arriving at Cochin International Airport

Air India Express is operating special repatriation/air bubble flights between Gulf to India & South-East Asia to India.

Subject to the criteria and eligibility criteria laid down by destination country, travel is also permitted from India to some of these countries and passengers can book their flights through our website or through their travel agents.

Passengers will be travelling at their own risk and are required to read the terms and conditions of travel carefully before making a reservation. Criteria for travel should also be checked by referring to the conditions on the respective countries regulatory website.

Air India Express will not be responsible if a passenger is denied entry into the destination country and they will have to bear the cost of penalty/deportation if any. Quarantine charges at the time of arrival at the destination will have to be borne by the passenger. Passenger must ensure that they comply with all travel and health requirements of the destination country.

At the time of boarding the flight, passengers will have to undergo thermal screening as per health protocol. Only asymptomatic travellers would be allowed to board the flight.

For safe travel of passengers in relation to COVID-19, Bureau of Civil Aviation Security, India is now permitting passengers to carry 350 ml liquid sanitiser in the cabin baggage for travel within India and for outbound flights from India up to 12th November 2020. Carriage of other liquid items/gel/paste or items of similar consistency is restricted to 100 ml.

While making a booking on these flights passenger accepts the terms and conditions associated with the travel on these flights. Air India Express has no liability for the same.

Click here for FAQs on COVID-19 related travel information 

India

Kerala

Standard Operating Procedure (SOP) for international travellers reaching Kerala Click Here.

Tamil Nadu

 Prior departure, all passengers must have an auto-generated TN ePass (https://tnepass.tnega.org/)

Singapore to Tamil Nadu:

Work Permit holders, S Pass holders or Special Pass holders please refer to Ministry of Manpower (MOM) website here:  https://www.mom.gov.sg/covid-19/sending-workers-home#repatriating-indian-workers-returning-to-state-of-tamil-nadu
For other MOM pass types; eg Employment Pass or Dependant’s Pass holders, please refer to the https://safetravel.ica.gov.sg/pre-departure-test to apply for the PCR test.

Andhra Pradesh

1. All passengers must submit a self-declaration form on the online portal https://www.spandana.ap.gov.in/ at least 72 hours prior departure.
2. They must also give an undertaking on the portal that they would undergo mandatory quarantine for 14 days (paid quarantine at their own cost as the case may be) if required.
3. Only for compelling reasons like pregnancy, serious illness, parents with kids under 10 years, died in the family; home quarantine shall be permitted for 14 days.
4. Passengers who undergo Rapid Antigen Test at the airport and whose result is negative shall be allowed for 14 days home quarantine.

United Arab Emirates

For Travel Related Updates and downloadable forms for travel between India and UAE, click here. 

 Sultanate of Oman

India to Oman

Entry to the Oman will be restricted only to Omani Citizens and holders of residence visas issued until 05th April 2021 only. All other entry requirements as stipulated will remain valid.

Mandatory Requirements:

1. All passengers, excluding 15 years and below passengers, will have to present a negative COVID-19 PCR test at the Indian departure airport. The COVID-19 PCR test should be a validated and certified medical test result from an ICMR accredited laboratory conducted within 72 hours prior to the scheduled time of arrival in Oman. (Children who are 15 years of age will be allowed to travel provided they have not reached 16 years and is unable to register with the emushrif)

2. All Non-Omani citizens travelling to Oman are required to have international health insurance covering the cost of treatment for COVID-19 for a period of at least one month unless they have free health card.

3. Effective 15 February 2021, all passengers travelling to Oman are required to carry the pre-confirmed hotel booking details for atleast 7 nights (mandatory quarantine period)

Effective 1000am GMT on 29th March 2021, all passengers travelling to Oman must book accommodation in hotels for institutional isolation via covid19.emushrif.om.

Exemption:

i) Passengers aged 60 and above and sick passengers with approved certificates from the Ministry of Health are exempted from institutional quarantine with one companion for males and 2 companions for females.

ii) Passengers with a guarantee letter from their sponsor, confirming the provision of Ministry of Health approved quarantine facilities are exempted from institutional quarantine but shall remain in the quarantine facility provided by the sponsor.

iii) Passengers up to the age of 18, if travelling unaccompanied, are exempted from Institutional quarantine but shall remain in home quarantine.

iv) Passengers below the age of 18, if travelling with family should be institutionally quarantined with their families.

For sea crews moored in the territorial waters of Oman, a pre-confirmed hotel reservation covering the duration of the stay in Oman based on the letter of the shipping agent is mandatory.

4. All passengers, above 15 years, must complete pre-registration via https://covid19.emushrif.om/traveler/travel for the PCR test on arrival at Oman and pay the OMR 25 test fees and download Tarassud+ and complete the registration on arrival. Additionally, 7 days quarantine along with (Tarrasud+) bracelet and COVID-19 (PCR) test on the eighth day is required.

5. Existing employment visa holders of Oman who have stayed outside Oman by more than 180 days, must carry electronic visa copy taken fresh by their employers / sponsors.

Indian nationals who are residents of Oman or valid visa holders from the following countries of USA, Canada, Australia, UK, Schengen EU or Japan gets visa exemption for a stay of 10 days in Oman if they have passport with validity with minimum 6 months and they hold a confirmed and booked RT ticket, a confirmed Hotel booking for the entire period of stay, a health insurance and cash amount to cover the expenses during the stay. Spouse and children (from other nationalities) of the passport holder (exempted from Visa) can benefit as well from the exemption in case they travel together. In case they stay more than the allowed 10 days, a fine of 10 OMR per day will be charged.

Covid-19 Entry Requirements to the Sultanate of Oman

Download the latest circular from the Civil Aviation Authority of Oman

State of Qatar

India to Doha
Passenger Category Permitted to travel to Qatar from India:

1. Passengers Holding Permanent Residency.

2. Residents arriving in Doha holding the Exceptional Return Permit.

3. Visitors with personal visit visa issued by the Ministry of Interior

4. Nationals of India/ Nepal/ Bhutan destined for Qatar/ Africa/ South America only and holding a valid visa for the destination country.

5. Qatari Nationals, their spouses, their children.

6. Companions of Qatari citizens/ GCC citizens travelling on the same flights with their Qatari sponsor/ GCC sponsor/ first degree relative sponsor/ sponsored by Qatari owner of a private business in Qatar and holding a valid Qatari Residency Permit.

7. Companions of the GCC citizens travelling to the State of Qatar will be granted immediate entry visa upon arrival after Payment of the applicable visa fees (QAR 100). Companions must be “house workers” or other related occupation and their travel document should be valid for a period not less than the validity of the entry visa. The GCC country residency permit of the companion should be valid for at least six months.

Returning Resident Permit holders of Qatar and visitors with personal visit visa issued by Ministry of Interior can travel only after obtaining an Exceptional Entry Permit per passenger to Return from Qatar Government Portal, the link provided below: https://portal.www.gov.qa/wps/portal/qsports/services/servicetDetail/exceptionalentrypermittoqatarservice

Non-Qatari passengers are exempted from the exceptional entry permit if they are sponsored by a Qatari Company and the owner of the company (Qatari) is travelling with them to Doha on the same flight.

Passengers travelling on flights from India to Qatar should be destined for Qatar or any country in South America or Africa only.

All passengers travelling from India to Qatar will be subject to 7 days of hotel quarantine and should follow the designated flows.

Latest Requirements for travelling to Qatar:

All passengers travelling from India to Qatar will be subject to 7 days of hotel quarantine and are required to carry the pre-confirmed hotel quarantine package from the listed hotels on the Discover Qatar website prior traveling. In addition to Exceptional Entry Permits EEP that specify home quarantine, All of them MUST undergo Hotel Quarantine.

GCC citizens, and visitors from other countries arriving to Qatar either for visit or for new residence purpose, who do not have Qatar I.D number, QID, and Qatari citizens holding diplomatic passports must book a hotel quarantine package from the listed hotels on the Discover Qatar website (this is also includes arrivals from Green listed countries for GCC citizens, and visitors).

Exemptions:

1- Foreign Diplomats members and holders of Diplomatic and administrative cards, and card holders of Organizations issued by the ministry of foreign affairs, MOFA, will undergo Home Quarantine for 7 days upon arrival to Qatar from non- green listed countries or ultra-high risk countries.

2- USA & NATO holding Military ID with Order to Qatar can come to state of Qatar without EEP.

3- Passengers who received their vaccination inside the State of Qatar only. The exemption is valid for a period of three months, to be started after 14 days from the date of receiving the second dose. However, (PCR) swab test result must be negative upon returning to the country.

4. Non-vaccinated children below 18 years of age returning to Qatar alone or accompanied by their parents who received both doses of the COVID-19 vaccine. This exception is not applicable if one of the traveling parents has not yet received both doses of the vaccine, in this case hotel quarantine procedures will apply to the parent and children below 18 years, while other parent who has received both doses of the vaccine will be exempted from the hotel quarantine as per earlier instructions, if they wish to do so.

5. Travelers who are vaccinated with the 2nd dose of COVID-19 vaccine, either from Qatar or abroad (provided that the vaccine is recognized in the State of Qatar – through prior approval from the representative of the Ministry of Public Health in the quarantine cell). If they arrived before completing the 14-days period from the date of their 2nd dose, they will be allowed to quarantine at home for a period of (7) days or the remaining number of days until completing the required 14-days period, whichever is shorter.

6. Travelers who are 75 years and above plus one escort only (living in the same house).

7. Pregnant women and breastfeeding mothers with an infant up to 2 years old and accompanied by a fully vaccinated husband or immediate relative (living in the same house).

8. Depending on their medical status, returning patients through Ministry of Public Health plus one escort only (living in the same house), with a prior approval from the representative of the Ministry of Public Health in the quarantine cell.

Passengers from all above mentioned categories MUST have negative PCR test 72 hours prior to arrival from an ICMR accredited laboratory or upon arrival in Qatar. If the test result is positive, the applicable health isolation procedures will be implemented as per government of Qatar health policy.

For more information and latest updates, please refer to the below link to Ministry of Public Health on Travel and Return Policy: https://covid19.moph.gov.qa/EN/Pages/Qatar-Travel-Policyy.aspx

Doha to India

Passenger Category Permitted to travel from Qatar to India:
1. Nationals of India/ Nepal/ Bhutan stranded in Qatar/ Africa/ South America
2. All Overseas Citizen of India (OCI) cardholders and Person of Indian origin (PIO) cardholders holding passports of any country
3. Qatari nationals and nationals from Africa/ South America (including dependant with appropriate category of dependant visa) intending to visit India for any purpose except tourist visa.
Returning Resident Permit holders of Qatar and visitors with personal visit visa issued by Ministry of Interior can travel only after obtaining an Exceptional Entry Permit to Return from Qatar Government Portal, the link provided below: https://portal.www.gov.qa/wps/portal/qsports/services/servicetDetail/exceptionalentrypermittoqatarservice

Kingdom of Bahrain

Bahrain to India

Category of passengers permitted to travel from Bahrain to India:

a) Indian nationals stranded in Bahrain,
b) All Overseas Citizen of India (OCI) cardholders holding Bahraini passports, and
c) Bahraini nationals (including diplomats) holding a valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.2020 as amended from time to time.

India to Bahrain

Category of passengers permitted to travel to Bahrain from India:

a) Bahraini nationals/ residents.
b) Any Indian national holding any type of valid visa from the Kingdom of Bahrain and destined for Bahrain only.

On arrival, all passengers must pay for TWO COVID-19 Tests costing BHD 40, one of which is done immediately after arrival, and the other after 10 Days. Passengers can also pay online using BeAware mobile application or through the link http://bh.bh/covidpay

Passengers must also complete the health declaration form (click here for the form) in duplicate before arrival into Bahrain. All passengers with smartphones must download the “BEAWARE BAHRAIN” application before arrival.

State of Kuwait

India to Kuwait

Passenger Category Permitted to travel to Kuwait from India:

1. Domestic workers
2.a. All employees of the Kuwaiti Ministry of Health, who have a valid residency or holders of valid entry visa and private medical sector employees according to the approved list from Ministry of Health.
2.b. First-Degree relative (husband/ wife/ children) or joining the family relative of the employees as per the above point 2.a., provided that he/ she has a valid residency or a valid entry visa.
3. First-degree relatives of Kuwaitis.
4. Diplomats & diplomatic mission
All passengers travelling to the State of Kuwait must hold a valid negative test approved certificate, not more than 72 hours from the time of the test until the time of acceptance on-board the flight from the departure airport.

Mandatory Requirements for Domestic workers:

1. Register on (Belsalamah.com) link.
2. The PCR certificate must be issued by an accredited laboratory listed in the Medical Utility Network Accreditor (MUNA) system.
3. Carry a valid original Civil ID/ Mobile Civil ID uploaded on mobile. The back of the Civil ID must have ‘Article 20’ written on it.
4. Download the ‘SHLONIK’ App on their mobile (from Google Play Store/ Apple App Store) and register themselves before checking in.

Mandatory Requirements for Medical Crews and their families:

1. Register in kuwaitmosafer.com.
2. The PCR certificate must be issued by an ICMR accredited laboratory.
3. Carry the Ministry of Health ID.
4. In case the passport does not have any reference to relationship for the relatives then, carry the marriage certificate for spouse and/ or birth certificate for children.
5. Carry a valid original Civil ID/ Mobile Civil ID uploaded on mobile.
6. Download the ‘SHLONIK’ App on their mobile (from Google Play Store/ Apple App Store) and register themselves before checking in.

7. Home quarantine for 14 days and 2 PCR tests (first on arrival at Kuwait airport and second on 6th day during quarantine) at passengers own expense.

Nepal

For Nepali Nationals:

At the request of the Government of Nepal, all Nepali citizens, who are travelling to Saudi Arabia, Qatar, Kuwait, United Arab Emirates, Oman, Bahrain, Iraq, Libya and Lebanon via India require a ‘No Objection Certificate’ from the Embassy of Nepal in New Delhi. Please refer to the link of the Embassy of Nepal, New Delhi’s website: https://in.nepalembassy.gov.np/notice-for-noc-2/  for more details/requirements.

 

Malaysia

Effective 21st September 2020, the following category passengers are allowed entry into Malaysia:

a. Malaysians
b. Diplomats who are under Exemption Order and their dependent
c. Seafarers entering Malaysia for “sign-on” or “joint ship”
d. Pilot and Flight Attendance of commercial or private jet who are coming as a crew or passenger with General Declaration for the next flight
e. Patient and a companion with Entry Approval Letter from Malaysia Healthcare Travel Council (MHTC)

Additionally, the following expatriate may apply an Entry Approval Letter from the Immigration Department of Malaysia for entry into Malaysia:

Additionally, the following expatriate may apply an Entry Approval Letter / Exit and Return to Malaysia Approval Letter / MyTravelPass from the Immigration Department of Malaysia for entry into Malaysia:

a. New Diplomat and staff at Foreign Missions in Malaysia (including UN Laissez Passer (UNLP) holders

b. Valid Resident Pass-Talent (RP-T) holder and dependent including maid (to the RP-T)

c. Valid Employment Pass (EP) holder category I, II & III) and dependent including maid (to the EP)

d. Valid Professional Visit Pass (PVP) holder

e. Valid Long-Term Social Visit Pass (LTSVP) dependent to EP/RP-T

f. Valid Student Pass holder

g. Permanent Resident of Malaysia (MyPR)

h. Spouse/ children of Malaysian national

Every Passenger travelling to Malaysia MUST:

1. Download “MySejahtera” App and register all the necessary information

2. Undergo 14 days quarantine at Quarantine Station by following the quarantine procedures prescribed by the National Disaster Management Agency (NADMA) & Ministry of Health (MoH)

3. Undergo the COVID-19 test at the entrance upon arrival

4. Valid visa is required for nationals of countries that requires visa to enter Malaysia except Permanent Resident of Malaysia (MyPR), Indian Nationals holding a valid Diplomatic Passport or Official Passport, Pilot and Flight Attendance of commercial or private jet who are coming as a crew or passenger with General Declaration for the next flight

5. Non-Malaysian with a valid Entry Approval Letter or Exit and Return to Malaysia Approval Letter or MyTravelPass except Diplomats who are under Exemption Order and their dependent, Seafarers entering Malaysia for “sign-on” or “joint ship”, Pilot and Flight Attendance of commercial or private jet who are coming as a crew or passenger with General Declaration for the next flight

6. Fill up the Letter of Undertaking (LoU) (www.nadma.gov.my) and the duly completed form to be submitted to the High Commission of Malaysia by email at least 3 days before departure.

Mail ID for passengers travelling from:

South India: mwchennai@kln.gov.my
Central India: mwmumbai@kln.gov.my
Delhi : mwdelhi@kln.gov.my / newdelhi@imi.gov.my / rsvpmwdelhi@gmail.com

7. Obtained Letter Permission To Perform Journey to Malaysia from High Commission of Malaysia / Consulate General of Malaysia Mumbai / Consulate General of Malaysia Chennai.

Passengers travelling on Air India Express flights to Kuala Lumpur (KUL) must ensure that their final destination should be Kuala Lumpur itself. Passengers intending to travel onward from Kuala Lumpur in any other airline without KUL visa and other required travel documents as per KUL immigration requirement will not be accepted on our flights.

In the absence of relevant documents to KUL, passengers may be denied boarding Air India Express flights at the airports.

Singapore

Certain categories of Indian nationals are permitted to enter Singapore. Details are available on the link https://www.ica.gov.sg/covid-19

Passengers travelling to Singapore are required to have a valid Negative COVID-19 PCR Test report taken within 72 hours of departure. The requirement for a negative COVID-19 PCR test memo applies to Diplomatic and Official Passport holders also.

There is no requirement for a negative PCR test memo for aircrew, Singaporean Citizens, Permanent Residents and travellers aged 12 and below.

The test memo must meet the following requirements:

(i) the test result must be in English from a laboratory which is internationally accredited or recognized by the Indian authorities.;
(ii) the date that the test was taken (sample/ swab collection must be within the approved window of 72 hours.) and
(iii) the name, date of birth, nationality and passport number of the passenger as indicated in his/her passport.

For individuals who have recovered from COVID-19, they will be permitted entry even with a positive PCR test result, if they can show proof of their 1st PCR-positive test between 22 and 180 days before departure. The test report must be in English and state the name, date of birth and nationality of the passenger, and the date that the test was taken. They will also be subjected to a serology test and serve a Stay-Home Notice (SHN) at dedicated SHN facilities on arrival into Singapore. (Note: Persons with their 1st PCR-positive test within 22 days from departure should not travel to Singapore, and will not be allowed entry.)

A basic health assessment of each passenger will be conducted before he/ she boards the aircraft. If they have any fever, cough, runny nose, sore throat, anosmia or shortness of breath, pneumonia or COVID-19 infection or have had close contact with any case of COVID-19 in the last 14 days, they will not be allowed for travel.

All passengers must wear a mask at all times during travel unless the passenger falls under these criteria – is less than 2 years old; has breathing difficulties; is unconscious; is unable to remove a mask without assistance; is eating, drinking or taking oral medication or is removing the mask under a crew member’s direction.

Passengers entering Singapore must comply with Singapore’s public health and immigration requirements as specified by the Immigration and Checkpoints Authority on its website at safetravel.ica.gov.sg.

Visit www.moh.gov.sg/covid-19 for more details about the requirements of travel. Passengers may check the Embassy’s website or Facebook regularly for new updates on the requirements: https://hcisingapore.gov.in or https://m.facebook.com/IndiaInSingapore

Click here for more information on Safe Travel arrangements for arrival, transit or departure.

The Governments of the respective countries will continuously evaluate the measures which are only temporary. For updated information, please check with the respective country’s Govt. or Ministry websites.

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27 Comments

  • what about the transit passengers from bharain via??

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Please consider sending the latest news.

    I am travelling to Qatar on Thursday, 12 march 2020.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Hi good morning
    I have booked on 19th March from Kochi to Dubai me along with 2 kids.
    Can we postpone without further charges
    Please confirm, if possible to April first week.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Dear Sir / Madam,

    I have taken one airline ticket from Dubai to Cochin from Air India Express on 19-03-20. ( Ticket copy attached).

    Due to corona virus (Covid-19), my working company not allowed travel to anywhere. So I would like to cancel of my ticket.

    Firstly I want to know that, if i cancel my ticket, it is 100% refundable?

    Booking Airline Referance is is : NAXTAK

    Name : MR. MANOJ KUMAR PATHAMKULAM MANDRAMKOTTIL

    Flight No. 434

    Waiting for your reply…

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Dear sir

    I took the ticket for my family to Kozhikode Kuwait on 26th March, but unfortunately now there is a restriction on Visit visa due to Covid-19. Because I need to change travel dates. Kindly give to me advise how to process the change date or refund.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Sir,I have taken ticket to qatar today, can I change the ticket to the month of October,as the flight is cancelled,or will u refund the amount.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • I required to change my travelling date due to Covid 19. Is it free of cost or some charge shall be applicable.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • WHAT ABOUT TRAVELLING FROM UAE?

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • DEAR AIR INDIA EXPRESS MANAGEMENT,
    AM BOOKING DOHA TO KOCHI ON MARCH 17 TH(TRAVELLING DATE) …..YESTERDAY ALL FLIGHT CANCELLED AIR INDIA…HOW CAN I REFUND THE AMOUNT….?

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Hi

    I am planning to book a ticket for my family (visit visa) on 14th March to Riyadh, is there any restrictionss on this date or as per previous notification (will allow to enter Riyadh)

    Awaiting for your valuable reply asap

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • hello team
    I tried to call dubai number and also the 24×7 customer care number , but unfortunately no response.
    could you please be so kind to posepone my excixting ticket to April 24 ,2020.
    my booking reference = UPJKEG
    Journey 1: Kochi, Intl Terminal, COK to Sharjah, SHJ

    I wrote an email to all these email id , but no response until now

    ‘dxbapt@airindiaexpress.in’; ‘icshjapt@eim.ae’; ‘apm.shj@airindia.in’; ‘ixuae@atauae.com’; ‘ixuae@atauae.com’

    kindly support
    many thanks in advance

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • If there any medical certificate needed for those who going to UAE tomorrow.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Hi sir
    Any flight cancelled for dubai
    I booked flight at 14 march
    So i want to confirm

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Dear Sir

    I am working as Professor in Saudi Arabia I am unable to book ticket to Riyadh from India.
    I have valid Visa and Iqama plz help out with clear guidance.

    Rgds

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