General Information for International Passengers
Passport information and Passenger Contact Details are mandatory while making bookings.
Air India Express will not be accepting or taking responsibility for any onward connections on other Carriers/ Airlines. Air India Express is a point to point carrier and does not have an Interline / Codeshare agreement with any other Airlines. Hence, passengers booked on our flight shall ensure that they are holding VISA and other travel-related documents as required by the destined country.
General Guidelines for all International Passengers Arriving in India as per MOHFW
– All international arriving passengers travelling to India must submit an online Self-Declaration form (SDF) through https://www.newdelhiairport.in/airsuvidha/apho-registration before the scheduled travel and upload a negative COVID-19 RT-PCR report conducted within 72 hrs prior to undertaking the journey.
– Give an undertaking to the airline prior to the flight departure, that you will abide by the decision of the appropriate government authority to undergo home quarantine/ self-monitoring of their health for 14 days. (Undertaking form)
– Exemption category: Passenger with death in the family. If they wish to seek such exemption without negative report, they shall apply to the online portal (www.newdelhiairport.in) at least 72 hours before boarding. The decision taken by the government as communicated on the online portal will be final.
For all international passengers arriving/ transiting through flights originating from United Kingdom, Europe and Middle East
In addition to the above General Guidelines:
a. Declare their travel history (of past 14 days).
b. Whether they plan to disembark at the arrival airport or take further flights to reach their final destination in India.
c. Mandatorily carry negative RT-PCR Test report for which test should have been conducted within 72 hours prior to undertaking the journey. The same also shall be uploaded on the online portal (www.newdelhiairport.in).
d. Mandatory self-paid confirmatory molecular tests on arrival at the Indian airports (port of entry).
Passengers from UK, Brazil and South Africa taking connecting flights from the arrival international airport
a. Give sample at designated area and exit airport only after confirmation of negative test report which may take 6-8 hours.
All passengers from UK, Brazil and South Africa exiting at the arrival airport:
a. Will give their sample in the designated area and exit the airport. They will be followed up by the State Integrated Disease Surveillance Programme (IDSP).
All passengers from Europe and Middle East (other than those in flights originating from Brazil, South Africa and United Kingdom) who have to exit the destination airport or take connecting flights to their final domestic destination:
a. Shall give samples at the designated area and exit the airport.
SoP for International Passengers with Indian domestic connection flights (Click here)
Forms to be filled by Passengers of Repatriation Flights:
Air India Express is operating special repatriation/air bubble flights between Gulf to India & South-East Asia to India.
Subject to the criteria and eligibility criteria laid down by destination country, travel is also permitted from India to some of these countries and passengers can book their flights through our website or through their travel agents.
Passengers will be travelling at their own risk and are required to read the terms and conditions of travel carefully before making a reservation. Criteria for travel should also be checked by referring to the conditions on the respective countries regulatory website.
Air India Express will not be responsible if a passenger is denied entry into the destination country and they will have to bear the cost of penalty/deportation if any. Quarantine charges at the time of arrival at the destination will have to be borne by the passenger. Passenger must ensure that they comply with all travel and health requirements of the destination country.
At the time of boarding the flight, passengers will have to undergo thermal screening as per health protocol. Only asymptomatic travellers would be allowed to board the flight.
For safe travel of passengers in relation to COVID-19, Bureau of Civil Aviation Security, India is now permitting passengers to carry 350 ml liquid sanitiser in the cabin baggage for travel within India and for outbound flights from India up to 12th November 2020. Carriage of other liquid items/gel/paste or items of similar consistency is restricted to 100 ml.
While making a booking on these flights passenger accepts the terms and conditions associated with the travel on these flights. Air India Express has no liability for the same.
Standard Operating Procedure (SOP) for international travellers reaching Kerala Click Here.
Prior departure, all passengers must have an auto-generated TN ePass (https://tnepass.tnega.org/)
Singapore to Tamil Nadu:
Work Permit holders, S Pass holders or Special Pass holders please refer to Ministry of Manpower (MOM) website here: https://www.mom.gov.sg/covid-19/sending-workers-home#repatriating-indian-workers-returning-to-state-of-tamil-nadu
For other MOM pass types; eg Employment Pass or Dependant’s Pass holders, please refer to the https://safetravel.ica.gov.sg/pre-departure-test to apply for the PCR test.
1. All passengers must submit a self-declaration form on the online portal https://www.spandana.ap.gov.in/ at least 72 hours prior departure.
2. They must also give an undertaking on the portal that they would undergo mandatory quarantine for 14 days (paid quarantine at their own cost as the case may be) if required.
3. Only for compelling reasons like pregnancy, serious illness, parents with kids under 10 years, died in the family; home quarantine shall be permitted for 14 days.
4. Passengers who undergo Rapid Antigen Test at the airport and whose result is negative shall be allowed for 14 days home quarantine.
United Arab Emirates
For Travel Related Updates and downloadable forms for travel between India and UAE, click here.
Sultanate of Oman
India to Oman
Omani Nationals, residents with valid residency permits and passengers with valid visas are allowed to enter the Sultanate without the need for prior approval.
1. All passengers will have to present a negative COVID-19 PCR test at the Indian departure airport. The COVID-19 PCR test should be a validated and certified medical test result from an ICMR accredited laboratory conducted within 72 hours prior to the scheduled time of arrival in Oman.
2. All Non-Omani citizens travelling to Oman are required to have international health insurance covering the cost of treatment for COVID-19 for a period of at least one month unless they have free health card.
3. Effective 15 February 2021, all passengers travelling to Oman are required to carry the pre-confirmed hotel booking details for atleast 7 nights (mandatory quarantine period)
Exemption:Passengers of the age of 18 and less if travelling alone, and passengers of age 60 and above on arrivals, Diplomats working at foreign diplomatic missions accredited to the Sultanate and their families, diplomats visiting the Sultanate, aircrew – subject to the precautionary measures issued by the Ministry of Health, holders of permits for private institutional isolation centres that are pre-approved by the Relief & Shelter Sector and sick passengers whose conditions require special attention (Health form); the exception includes two companions with female or under 18 years old patients and only one companion with male patients above 18.
For sea crews moored in the territorial waters of Oman, a pre-confirmed hotel reservation covering the duration of the stay in Oman based on the letter of the shipping agent is mandatory.
4. All passengers, above 15 years, must complete pre-registration via https://covid19.emushrif.om/traveler/travel for the PCR test on arrival at Oman and pay the OMR 25 test fees and download Tarassud+ and complete the registration on arrival. Additionally, 7 days quarantine along with (Tarrasud+) bracelet and COVID-19 (PCR) test on the eighth day is required.
5. Existing employment visa holders of Oman who have stayed outside Oman by more than 180 days, must carry electronic visa copy taken fresh by their employers / sponsors.
Indian nationals who are residents of Oman or valid visa holders from the following countries of USA, Canada, Australia, UK, Schengen EU or Japan gets visa exemption for a stay of 10 days in Oman if they have passport with validity with minimum 6 months and they hold a confirmed and booked RT ticket, a confirmed Hotel booking for the entire period of stay, a health insurance and cash amount to cover the expenses during the stay. Spouse and children (from other nationalities) of the passport holder (exempted from Visa) can benefit as well from the exemption in case they travel together. In case they stay more than the allowed 10 days, a fine of 10 OMR per day will be charged.
State of Qatar
India to Doha
Passenger Category Permitted to travel to Qatar from India:
1. Passengers Holding Permanent Residency.
2. Residents arriving in Doha holding the Exceptional Return Permit.
3. Visitors with personal visit visa issued by the Ministry of Interior
4. Nationals of India/ Nepal/ Bhutan destined for Qatar/ Africa/ South America only and holding a valid visa for the destination country.
5. Qatari Nationals, their spouses, their children.
6. Companions of Qatari citizens/ GCC citizens travelling on the same flights with their Qatari sponsor/ GCC sponsor/ first degree relative sponsor/ sponsored by Qatari owner of a private business in Qatar and holding a valid Qatari Residency Permit.
7. Companions of the GCC citizens travelling to the State of Qatar will be granted immediate entry visa upon arrival after Payment of the applicable visa fees (QAR 100). Companions must be “house workers” or other related occupation and their travel document should be valid for a period not less than the validity of the entry visa. The GCC country residency permit of the companion should be valid for at least six months.
Returning Resident Permit holders of Qatar and visitors with personal visit visa issued by Ministry of Interior can travel only after obtaining an Exceptional Entry Permit per passenger to Return from Qatar Government Portal, the link provided below: https://portal.www.gov.qa/wps/portal/qsports/services/servicetDetail/exceptionalentrypermittoqatarservice
Non-Qatari passengers are exempted from the exceptional entry permit if they are sponsored by a Qatari Company and the owner of the company (Qatari) is travelling with them to Doha on the same flight.
Passengers travelling on flights from India to Qatar should be destined for Qatar or any country in South America or Africa only.
All passengers travelling from India to Qatar will be subject to 7 days of hotel quarantine and should follow the designated flows.
Latest Requirements for travelling to Qatar:
All passengers travelling from India to Qatar will be subject to 7 days of hotel quarantine and are required to carry the pre-confirmed hotel quarantine package from the listed hotels on the Discover Qatar website prior traveling. In addition to Exceptional Entry Permits EEP that specify home quarantine, All of them MUST undergo Hotel Quarantine.
GCC citizens, and visitors from other countries arriving to Qatar either for visit or for new residence purpose, who do not have Qatar I.D number, QID, and Qatari citizens holding diplomatic passports must book a hotel quarantine package from the listed hotels on the Discover Qatar website (this is also includes arrivals from Green listed countries for GCC citizens, and visitors).
1- Foreign Diplomats members and holders of Diplomatic and administrative cards, and card holders of Organizations issued by the ministry of foreign affairs, MOFA, will undergo Home Quarantine for 7 days upon arrival to Qatar from non- green listed countries or ultra-high risk countries.
2- USA & NATO holding Military ID with Order to Qatar can come to state of Qatar without EEP.
3- Passengers who received their vaccination inside the State of Qatar only. The exemption is valid for a period of three months, to be started after 14 days from the date of receiving the second dose. However, (PCR) swab test result must be negative upon returning to the country.
If a family is traveling with a member who has received the two doses of vaccination, the exemption will apply only to that passenger and accompanied family members under 5 years old. Other family members aged between 5 and 18 years old must undergo institutional quarantine and if there is no adult companion, one of the parents must stay with them in the quarantine hotel even if he/she was vaccinated.
The vaccinated passengers must present a negative PCR certificate upon arrival in the Doha, issued from one of the approved centre by the Ministry of Public Health abroad, and the test should be made 48 hours prior to the travel to Doha. If the certificate is from an unaccredited centre or passenger do not have a negative PCR certificate, it will be conducted for the passengers upon arrival at HIA.
Doha to India
Passenger Category Permitted to travel from Qatar to India:
1. Nationals of India/ Nepal/ Bhutan stranded in Qatar/ Africa/ South America
2. All Overseas Citizen of India (OCI) cardholders and Person of Indian origin (PIO) cardholders holding passports of any country
3. Qatari nationals and nationals from Africa/ South America (including dependant with appropriate category of dependant visa) intending to visit India for any purpose except tourist visa.
Returning Resident Permit holders of Qatar and visitors with personal visit visa issued by Ministry of Interior can travel only after obtaining an Exceptional Entry Permit to Return from Qatar Government Portal, the link provided below: https://portal.www.gov.qa/wps/portal/qsports/services/servicetDetail/exceptionalentrypermittoqatarservice
Kingdom of Bahrain
Bahrain to India
Category of passengers permitted to travel from Bahrain to India:
a) Indian nationals stranded in Bahrain,
b) All Overseas Citizen of India (OCI) cardholders holding Bahraini passports, and
c) Bahraini nationals (including diplomats) holding a valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.2020 as amended from time to time.
India to Bahrain
Category of passengers permitted to travel to Bahrain from India:
a) Bahraini nationals/ residents.
b) Any Indian national holding any type of valid visa from the Kingdom of Bahrain and destined for Bahrain only.
On arrival, all passengers must pay for TWO COVID-19 Tests costing BHD 40, one of which is done immediately after arrival, and the other after 10 Days. Passengers can also pay online using BeAware mobile application or through the link http://bh.bh/covidpay
Passengers must also complete the health declaration form (click here for the form) in duplicate before arrival into Bahrain. All passengers with smartphones must download the “BEAWARE BAHRAIN” application before arrival.
State of Kuwait
India to Kuwait
Passenger Category Permitted to travel to Kuwait from India:
1. Domestic workers
2.a. All employees of the Kuwaiti Ministry of Health, who have a valid residency or holders of valid entry visa and private medical sector employees according to the approved list from Ministry of Health.
2.b. First-Degree relative (husband/ wife/ children) or joining the family relative of the employees as per the above point 2.a., provided that he/ she has a valid residency or a valid entry visa.
3. First-degree relatives of Kuwaitis.
4. Diplomats & diplomatic mission
All passengers travelling to the State of Kuwait must hold a valid negative test approved certificate, not more than 72 hours from the time of the test until the time of acceptance on-board the flight from the departure airport.
Mandatory Requirements for Domestic workers:
1. Register on (Belsalamah.com) link.
2. The PCR certificate must be issued by an accredited laboratory listed in the Medical Utility Network Accreditor (MUNA) system.
3. Carry a valid original Civil ID/ Mobile Civil ID uploaded on mobile. The back of the Civil ID must have ‘Article 20’ written on it.
4. Download the ‘SHLONIK’ App on their mobile (from Google Play Store/ Apple App Store) and register themselves before checking in.
Mandatory Requirements for Medical Crews and their families:
1. Register in kuwaitmosafer.com.
2. The PCR certificate must be issued by an ICMR accredited laboratory.
3. Carry the Ministry of Health ID.
4. In case the passport does not have any reference to relationship for the relatives then, carry the marriage certificate for spouse and/ or birth certificate for children.
5. Carry a valid original Civil ID/ Mobile Civil ID uploaded on mobile.
6. Download the ‘SHLONIK’ App on their mobile (from Google Play Store/ Apple App Store) and register themselves before checking in.
7. Home quarantine for 14 days and 2 PCR tests (first on arrival at Kuwait airport and second on 6th day during quarantine) at passengers own expense.
For Nepali Nationals:
At the request of the Government of Nepal, all Nepali citizens, who are travelling to Saudi Arabia, Qatar, Kuwait, United Arab Emirates, Oman, Bahrain, Iraq, Libya and Lebanon via India require a ‘No Objection Certificate’ from the Embassy of Nepal in New Delhi. Please refer to the link of the Embassy of Nepal, New Delhi’s website: https://in.nepalembassy.gov.np/notice-for-noc-2/ for more details/requirements.
Effective 21st September 2020, the following category passengers are allowed entry into Malaysia:
b. Diplomats who are under Exemption Order and their dependent
c. Seafarers entering Malaysia for “sign-on” or “joint ship”
d. Pilot and Flight Attendance of commercial or private jet who are coming as a crew or passenger with General Declaration for the next flight
e. Patient and a companion with Entry Approval Letter from Malaysia Healthcare Travel Council (MHTC)
Additionally, the following expatriate may apply an Entry Approval Letter from the Immigration Department of Malaysia for entry into Malaysia:
Additionally, the following expatriate may apply an Entry Approval Letter / Exit and Return to Malaysia Approval Letter / MyTravelPass from the Immigration Department of Malaysia for entry into Malaysia:
a. New Diplomat and staff at Foreign Missions in Malaysia (including UN Laissez Passer (UNLP) holders
b. Valid Resident Pass-Talent (RP-T) holder and dependent including maid (to the RP-T)
c. Valid Employment Pass (EP) holder category I, II & III) and dependent including maid (to the EP)
d. Valid Professional Visit Pass (PVP) holder
e. Valid Long-Term Social Visit Pass (LTSVP) dependent to EP/RP-T
f. Valid Student Pass holder
g. Permanent Resident of Malaysia (MyPR)
h. Spouse/ children of Malaysian national
Every Passenger travelling to Malaysia MUST:
1. Download “MySejahtera” App and register all the necessary information
2. Undergo 14 days quarantine at Quarantine Station by following the quarantine procedures prescribed by the National Disaster Management Agency (NADMA) & Ministry of Health (MoH)
3. Undergo the COVID-19 test at the entrance upon arrival
4. Valid visa is required for nationals of countries that requires visa to enter Malaysia except Permanent Resident of Malaysia (MyPR), Indian Nationals holding a valid Diplomatic Passport or Official Passport, Pilot and Flight Attendance of commercial or private jet who are coming as a crew or passenger with General Declaration for the next flight
5. Non-Malaysian with a valid Entry Approval Letter or Exit and Return to Malaysia Approval Letter or MyTravelPass except Diplomats who are under Exemption Order and their dependent, Seafarers entering Malaysia for “sign-on” or “joint ship”, Pilot and Flight Attendance of commercial or private jet who are coming as a crew or passenger with General Declaration for the next flight
6. Fill up the Letter of Undertaking (LoU) (www.nadma.gov.my) and the duly completed form to be submitted to the High Commission of Malaysia by email at least 3 days before departure.
Mail ID for passengers travelling from:
South India: email@example.com
Central India: firstname.lastname@example.org
Delhi : email@example.com / firstname.lastname@example.org / email@example.com
7. Obtained Letter Permission To Perform Journey to Malaysia from High Commission of Malaysia / Consulate General of Malaysia Mumbai / Consulate General of Malaysia Chennai.
Passengers travelling on Air India Express flights to Kuala Lumpur (KUL) must ensure that their final destination should be Kuala Lumpur itself. Passengers intending to travel onward from Kuala Lumpur in any other airline without KUL visa and other required travel documents as per KUL immigration requirement will not be accepted on our flights.
In the absence of relevant documents to KUL, passengers may be denied boarding Air India Express flights at the airports.
Certain categories of Indian nationals are permitted to enter Singapore. Details are available on the link https://www.ica.gov.sg/covid-19
Passengers travelling to Singapore are required to have a valid Negative COVID-19 PCR Test report taken within 72 hours of departure. The requirement for a negative COVID-19 PCR test memo applies to Diplomatic and Official Passport holders also.
There is no requirement for a negative PCR test memo for aircrew, Singaporean Citizens, Permanent Residents and travellers aged 12 and below.
The test memo must meet the following requirements:
(i) the test result must be in English from a laboratory which is internationally accredited or recognized by the Indian authorities.;
(ii) the date that the test was taken (sample/ swab collection must be within the approved window of 72 hours.) and
(iii) the name, date of birth, nationality and passport number of the passenger as indicated in his/her passport.
For individuals who have recovered from COVID-19, they will be permitted entry even with a positive PCR test result, if they can show proof of their 1st PCR-positive test between 22 and 180 days before departure. The test report must be in English and state the name, date of birth and nationality of the passenger, and the date that the test was taken. They will also be subjected to a serology test and serve a Stay-Home Notice (SHN) at dedicated SHN facilities on arrival into Singapore. (Note: Persons with their 1st PCR-positive test within 22 days from departure should not travel to Singapore, and will not be allowed entry.)
A basic health assessment of each passenger will be conducted before he/ she boards the aircraft. If they have any fever, cough, runny nose, sore throat, anosmia or shortness of breath, pneumonia or COVID-19 infection or have had close contact with any case of COVID-19 in the last 14 days, they will not be allowed for travel.
All passengers must wear a mask at all times during travel unless the passenger falls under these criteria – is less than 2 years old; has breathing difficulties; is unconscious; is unable to remove a mask without assistance; is eating, drinking or taking oral medication or is removing the mask under a crew member’s direction.
Passengers entering Singapore must comply with Singapore’s public health and immigration requirements as specified by the Immigration and Checkpoints Authority on its website at safetravel.ica.gov.sg.
Visit www.moh.gov.sg/covid-19 for more details about the requirements of travel. Passengers may check the Embassy’s website or Facebook regularly for new updates on the requirements: https://hcisingapore.gov.in or https://m.facebook.com/IndiaInSingapore
Click here for more information on Safe Travel arrangements for arrival, transit or departure.
The Governments of the respective countries will continuously evaluate the measures which are only temporary. For updated information, please check with the respective country’s Govt. or Ministry websites.