Coronavirus (COVID-19) Outbreak: Travel Updates

*In accordance with the COVID-19 protocols laid out by the Government of India, all passengers are requested to wear masks properly by covering their nose and mouth, throughout the travel. Passengers wearing masks incorrectly or violating the protocols inside the aircraft may be deboarded and will not be allowed to travel. Failure to comply with the regulations shall invite action under Civil Aviation Requirements (CAR) Section 3 Series M Part VI.

***Effective 22nd May 2021, passengers boarding international flights from India should ensure that the test report has a QR code linking to the original report. This is applicable only to those passengers who are required to carry a negative RT-PCR test report as per the guidelines/requirements issued by the destination country.

Kindly follow the COVID-19 regulations strictly for your safety and hassle-free travel.

General Information for International Passengers

Passport information and Passenger Contact Details are mandatory while making bookings.

Air India Express will not be accepting or taking responsibility for any onward connections on other Carriers/ Airlines. Air India Express is a point to point carrier and does not have an Interline / Codeshare agreement with any other Airlines.

Revised Guidelines for International Arrivals (20th January 2022)

Algorithm for revised guidelines for international arrivals 

List of Countries from where travellers would need to follow additional measures on arrival in India, including post-arrival testing (Countries at-risk)

Effective 15.11.2021, foreign nationals intending to visit India for tourism purposes will be allowed to enter India on e-Tourist visa/ Tourist Visa which was issued on/ after 06 October 2021. The tourist Visa/ e-Tourist Visa will have to be utilised within 120 days from the date of issue of such Visa/ ETA and fresh Tourist Visa/ e-Tourist Visa will remain valid for single entry for up to 30 days from the date of entry.

Mandatory Guidelines for all International Passengers Arriving in India

  1. Submit an online Self-Declaration form through https://www.newdelhiairport.in/airsuvidha/apho-registration before the scheduled travel with 14 days travel history and complete Indian destination address.
  2. Upload a negative COVID-19 RT-PCR report conducted within 72 hrs prior to undertaking the journey. The negative COVID-19 RT-PCR report is mandatory for all passengers (except children under and infants under 5 years). They shall also submit a declaration with respect to authenticity of the report and will be liable for criminal prosecution, if found otherwise.
  3. Give an undertaking on the portal or otherwise to Ministry of Civil Aviation, GoI, through the airline before the journey – that they would abide by the decision of the appropriate government authority to undergo home quarantine/ self-health monitoring, as warranted (Undertaking form)
  4. Only asymptomatic travellers will be allowed to board after thermal screening.
  5. All passengers are advised to download Aarogya Setu app on their mobile devices.
  6. Passengers shall upload their fully vaccinated (15 days must have elapsed since completion of final dose) certificate on the Air Suvidha portal.
  7. Passengers coming from a country under risk shall:
    • Submit sample for post-arrival COVID-19 test at the point of arrival (self-paid) and wait for their test results at the arrival airport before leaving or taking a connecting flight.
    • If tested negative, home quarantine for 7 days,
    • Re-test on the 8th day of arrival in India and upload the results of repeat RT-PCR test for COVID-19 done on 8th day on Air Suvidha portal. If negative, further self-monitor of their health for next 7 days.
    • If tested positive, their samples should be further sent for genomic testing at INSACOG laboratory network and treated/ isolated as per laid down standard protocol. Their contacts will be also be kept under home quarantine.
  8. Passengers from countries excluding those in referred above, will follow the protocol as below:
    • Passengers will be required to undergo a COVID-19 test at random (identified by the officials) at the arrival airport in India at their own expense.
    • All passengers (including those who were selected for random testing on arrival and were found negative) will undergo home quarantine for 7 days and shall undertake RT-PCR test on the 8th day of arrival in India.
  9. Children under 5 years of age are exempted from both pre- and post-arrival testing. However, if found symptomatic for COVID-19 on arrival or during home quarantine period, they shall undergo testing and treated as per laid down protocol.

The listing of such countries under Category A/ requiring additional measures on arrival into India is available on website mohfw.gov.in and the link of the same will be available at website of Ministry of External Affairs and Air Suvidha Portal.

Air India Express operates special repatriation/ air bubble flights between Gulf – India & South-East Asia – India. Subject to the criteria and eligibility criteria laid down by destination country, travel is permitted from India.

Passengers will be travelling at their own risk and are required to read the terms and conditions of travel carefully before making a reservation. Criteria for travel should also be checked by referring to the conditions on the respective countries regulatory website.

Air India Express will not be responsible if a passenger is denied entry into the destination country and they will have to bear the cost of penalty/ deportation if any. Quarantine charges at the time of arrival at the destination will have to be borne by the passenger.

At the time of boarding the flight, passengers will have to undergo thermal screening as per health protocol. Only asymptomatic passengers would be allowed to board the flight.

Passenger must ensure that they comply with all travel and health requirements of the destination country. While making a booking on these flights passenger accepts the terms and conditions associated with the travel on these flights. Air India Express has no liability for the same.

Click here for FAQs on COVID-19 related travel information 

India

Kerala

Standard Operating Procedure (SOP) for international travelers reaching Kerala Click Here.

Tamil Nadu

Prior departure, all passengers must have an auto-generated TN ePass (https://tnepass.tnega.org/)

Singapore to Tamil Nadu:

Work Permit holders, S Pass holders or Special Pass holders please refer to Ministry of Manpower (MOM) website here:  https://www.mom.gov.sg/covid-19/sending-workers-home#repatriating-indian-workers-returning-to-state-of-tamil-nadu
For other MOM pass types; eg Employment Pass or Dependant’s Pass holders, please refer to the https://safetravel.ica.gov.sg/pre-departure-test to apply for the PCR test.

Andhra Pradesh

1. All passengers must submit a self-declaration form on the online portal https://www.spandana.ap.gov.in/ at least 72 hours prior departure.
2. They must also give an undertaking on the portal that they would undergo mandatory quarantine for 14 days (paid quarantine at their own cost as the case may be) if required.
3. Only for compelling reasons like pregnancy, serious illness, parents with kids under 10 years, died in the family; home quarantine shall be permitted for 14 days.
4. Passengers who undergo Rapid Antigen Test at the airport and whose result is negative shall be allowed for 14 days home quarantine.

Maharashtra

Download the latest travel guidelines for passengers arriving in Maharashtra

Chandigarh

All passengers travelling to Punjab must install COVA App on their smart phones, before exiting the airport. They must also turn on Bluetooth and GPS.

Click here to download state-wise quarantine requirements 

*Passengers must ensure that they comply with all travel and health requirements of the destination country. If passengers are denied entry, they will have to bear the cost of penalty/ deportation.

United Arab Emirates

For Travel Related Updates and downloadable forms for travel between India and UAE, click here. 

Sultanate of Oman

India to Oman

*Transit not allowed.

Passenger categories permitted to travel from India to Oman:

  1. Visa holders of Oman 
  2. Residents of Oman
  3. Omani citizens
  4. Passengers who do not require a visa to travel to Oman and passengers who can obtain a visa upon arrival in Oman.

All passengers travelling from India must:

1. Present a COVID-19 vaccine certificate containing a QR Code stating that they have received two doses of a vaccine approved in Oman – COVAXIN, Covishield AstraZeneca, Sputnik, Pfizer BioNTech, Oxford AstraZeneca, Sinovac, Moderna, and Sinopharm, or a single dose of Johnson & Johnson. The last dose is required to have been received not less than fourteen days ahead of estimated arrival time. The Ministry of Health publishes and updates the list of vaccines approved in Oman.
2. Present a pre-travel negative result COVID-19 PCR test result which can be validated and certified with a QR Code. The test must be conducted within 72 hours prior to the scheduled time of arrival in Oman.
3. Passengers arriving to the Sultanate without holding a negative COVID-19 PCR will be subjected to a COVID-19 PCR test upon arrival where after the passenger shall be required to enter mandatory quarantine with electronic tracking bracelet until a negative PCR test results is received. If the PCR test result is positive, the passenger shall be required to undergo mandatory health isolation for ten days starting from the test date. Passengers who have recovered from COVID-19 but tested positive on arrival are exempted from health isolation provided they are able to submit proof that they have completed the prescribed isolation period in the country where they were infected before travelling to Oman.
4. Prior departure, all passengers are required to complete pre-registration via https://covid19.emushrif.om platform and to upload the vaccine certificate as well as the COVID-19 PCR certificate, both containing QR Codes. If the passenger prefers to conduct the COVID19 PCR test upon arrival, the passenger shall pay the prescribed fees when registering via https://covid19.emushrif.om (Tarassud+) platform before boarding the aircraft. Diplomats working in the foreign diplomatic missions accredited to the Sultanate and visitor diplomats are exempted from the registration and COVID-19 PCR test.
5. Arriving passengers aged 18 and below are exempted from the requirements of the vaccine and COVID-19 PCR test. Patients with diseases that prevent them from receiving the vaccine according to an approved medical certificate are also exempted from presenting vaccine certificates.

*Passengers must ensure that they comply with all travel and health requirements of the destination country. If passengers are denied entry, they will have to bear the cost of penalty/ deportation.

State of Qatar

India to Doha

*Transit not allowed.

All passengers travelling from India must:

1. Present a negative COVID-19 PCR test report (printed copy) at the Indian departure airport conducted within 72 hours prior to arrival into Qatar. The COVID-19 PCR test should be a validated and certified medical test result in English from an ICMR accredited laboratory.

2. All passengers must download the Ehteraz smartphone application before arrival. They are required to sign an Undertaking and Acknowledgment Form before arrival into Qatar.

Download the Undertaking and Acknowledgement form

3. All passengers (not mandatory for Qatari Nationals and Residents) must register on the Ehteraz website(www.ehteraz.gov.qa) and upload all relevant documents such as vaccine certificate at least 3 days before arrival.

4. Residents of Qatar and GCC citizens, visitors to Qatar with pre-approved and on-arrival visas must present the pre-confirmed hotel quarantine package from the listed hotels on the Discover Qatar website, Exceptional Entry Permit (printed copies).

5. Fully vaccinated Residents of Qatar and GCC citizens will be subject to hotel quarantine for 2 days upon arrival in Qatar and a PCR test will be done on the first day at the quarantine hotel after arrival (at the passenger’s expense) for all age groups.

6. Unvaccinated Qatari Citizens, Residents of Qatar and GCC citizens will be subject to a home quarantine for 7 days upon arrival in Qatar and a PCR test is required on the sixth day of quarantine (at the passenger’s expense) and the individual will be released on the seventh day if the result of the COVID-19 test is negative (all age groups).

7. Fully vaccinated Qatari Citizens will be subject to a home quarantine for 2 days upon arrival in the country and conduct a PCR test within 36 hours of arriving in Qatar (all age groups) at Primary Health Care Corporation health centers or Private clinics/ hospitals licensed by the Ministry of Public Health to conduct this test.

List of MOPH-Qatar approved vaccines: Covishield/ Pfizer-BioNTech/ Moderna/ Johnson & Johnson/ Sinopharm/ Sinovac/ Sputnik (V)

8. Passengers who are 12 years and above and are travelling on family visit, business or tourism purposes shall be allowed entry if they are fully vaccinated by a Qatar MoPH approved vaccine. Unvaccinated, partially vaccinated or vaccinated but not completed 14 days after second dose passengers and children aged 0-11 years, travelling for family visit, business and or tourism shall not be permitted entry into Qatar.
Passengers travel on Family & Personal Visit Visa must have the following requirements:
i) Valid family visit visa or personal visit visa.
ii) A passport valid for at least 6 Months.
iii) Health insurance for all medical expenses during the visit.
iv) Confirmed return ticket of Air India/ Air India Express valid for 3 months.
v) Passengers must possess an international credit/ debit card worth a minimum value of QAR 5000/- (equivalent INR One lakh) to be allowed to travel to DOH.

9. Fully vaccinated passengers must hold the printed copy of their original Vaccination Certificate which must include the following information
i) Name of the passenger which must match the passport.
ii) Dose dates according to type of the vaccine (one dose for Jansen vaccine and two doses for other vaccines).
iii) Type/ name of the vaccine.
iv) Lot number of the vaccine (if any).
v) Official logo or seal of the vaccination authority.

10. Indian Nationals travelling to Qatar is eligible for free tourist visa upon arrival for a period of 30 days (which can be extended for a similar period) provided they comply to the following conditions:
i) Valid passport for at least six months
ii) Provide a confirmed return ticket of Air India/ Air India Express and hotel reservation in one of the country’s hotels during the visit period prior departure at the Indian airport.
iii) Fully vaccinated with MOPH-Qatar approved vaccines, and completing a period of 14 days after the last dose.
iv) Present a negative COVID-19 PCR test report (printed copy) at the Indian departure airport conducted within 72 hours prior to arrival into Qatar. The COVID-19 PCR test should be a validated and certified medical test result in English from an ICMR accredited laboratory.
v) Electronic registration on the Ehteraz platform(www.ehteraz.gov.qa) to obtain the approval of the Ministry of Public Health before travelling.

11. Unvaccinated medical passengers (Resident Permit holders, Qatari nationals and GCC citizens) returning from treatment trips abroad, must submit a health certificate from the Medical Treatment Committee Abroad through pre-registration at www.Ehteraz.gov.qa.

12. Government employees from the different ministries and other governmental entities on official missions that are 72 hours or less will be subjected to the current protocols that are approved by MOPH.
For more details please visit the Qatar MoPH website, (https://covid19.moph.gov.qa/EN/travel-and-return-policy/Pages/default.aspx)

Passenger Category permitted to travel to Qatar from India:

1. Passengers Holding Permanent Residency.
2. Residents arriving in Doha holding the Exceptional Return Permit.
3. Visitors with personal visit visa issued by the Ministry of Interior
4. Qatari Nationals, their spouses, their children.
5. Companions of Qatari citizens/ GCC citizens travelling on the same flights with their Qatari sponsor/ GCC sponsor/ first degree relative sponsor/ sponsored by Qatari owner of a private business in Qatar and holding a valid Qatari Residency Permit.
6. Companions of the GCC citizens travelling to the State of Qatar will be granted immediate entry visa upon arrival after Payment of the applicable visa fees (QAR 100).

Companions must be “house workers” or other related occupation and their travel document should be valid for a period less than the validity of the entry visa. The GCC country residency permit of the companion should be valid for at least six months.

Returning Resident Permit holders of Qatar and visitors with personal visit visa issued by Ministry of Interior can travel only after obtaining an Exceptional Entry Permit per passenger to Return from Qatar Government Portal, the link provided below: https://portal.www.gov.qa/wps/portal/qsports/services/servicetDetail/exceptionalentrypermittoqatarservice

Non-Qatari passengers are exempted from the exceptional entry permit if they are sponsored by a Qatari Company and the owner of the company (Qatari) is travelling with them to Doha on the same flight.

*Passengers must ensure that they comply with all travel and health requirements of the destination country. If passengers are denied entry, they will have to bear the cost of penalty/ deportation.

Doha to India

Passenger Category Permitted to travel from Qatar to India:
1. Nationals of India/ Nepal/ Bhutan.
2. All Overseas Citizen of India (OCI) cardholders and Person of Indian origin (PIO) cardholders holding passports of any country
3. Qatari nationals and nationals from Africa/ South America (including dependent with appropriate category of dependent visa) intending to visit India for any purpose except tourist visa.
Returning Resident Permit holders of Qatar and visitors with personal visit visa issued by Ministry of Interior can travel only after obtaining an Exceptional Entry Permit to Return from Qatar Government Portal, the link provided below: https://portal.www.gov.qa/wps/portal/qsports/services/servicetDetail/exceptionalentrypermittoqatarservice

Kingdom of Bahrain

India to Bahrain

*Transit not allowed.

Category of passengers permitted to travel from India to Bahrain:

a) Indian nationals holding a valid visa
b) Passengers with Bahrain Residence Permit
c) Bahraini nationals

Travel compliance for passengers prior traveling to Bahrain:

  1. All vaccination certificates containing a QR code for vaccines approved by the World Health Organization, or the Kingdom of Bahrain, or issued in India will be accepted for entry into Bahrain.
  2. Passengers fully vaccinated in GCC countries and who have completed 14 days after the last dose of final vaccine must show evidence of vaccination through a certification or an official GCC mobile application. They are not required to undergo the mandatory quarantine of 10 days.
    Passengers fully vaccinated in Bahrain, has to present vaccination status through the official mobile application viz. BeAware App. Proof of Accommodation are NOT required ONLY if the BeAware App displays a GREEN SHIELD. If a YELLOW SHIELD is displayed, Proof of Accommodation are REQUIRED.
  3. Passengers fully vaccinated in India and holding a Residence Permit of Bahrain have an option to upload their Indian Vaccination Certificate on the BeAware App, and getting the Certificate vetted by the Ministry of Health, Bahrain and thereby OBTAINING A GREEN SHIELD on the BeAware App. Passengers, who are Fully Vaccinated in India and are having a GREEN SHIELD on the BeAware APP, and Proof of Accommodation are not required
  4. Passengers not vaccinated or partially vaccinated in GCC countries or vaccinated in India need to carry a negative RT-PCR COVID-19 test result, with the test taken no more than 72 hours prior to their international departure. The test must be conducted at ICMR-approved labs and the report should have machine-readable QR code.
  5. All passengers (age 6 years and above) are required to present a PCR test certificate administered 48 hours before departure. The test must be conducted at ICMR-approved labs and the report should have machine-readable QR code.
  6. Passengers not vaccinated or without a valid vaccination certificate recognized by the Government of Bahrain are required to undergo precautionary quarantine for 10 days at their place of residence. Passengers must provide proof of a residence, either owned or leased by the passenger or an immediate family member before boarding.
  7. All passengers (six years of age and above) must pay for three COVID-19 tests, one of which is done immediately after arrival, second on the 5th day and the third on 10th day of arrival into Bahrain. Passengers are advised to pay online (36 BHD) using BeAware mobile application or through the link http://bh.bh/covidpay.
  8. Passengers must also complete the health declaration form (click here for the form) in duplicate before arrival into Bahrain.
  9. All passengers with smartphones must download the “BEAWARE BAHRAIN” application before arrival.
  10. Passengers(aged 12 years and above) who are not fully vaccinated with WHO approved vaccines and traveling to Bahrain are required to quarantine for a period of 10 days at their residence.
  11. Passengers travel on Visit/ eVisit Visa must have the following requirements:
    i) Confirmed return ticket.
    Valid family visit visa or personal visit visa.
    ii) At least BHD 300 or equivalent to manage their stay in Bahrain.
    iii) A Confirmed Hotel Reservation in Bahrain for the period of stay
  12. Fully vaccinated passengers holding valid certificate issued by public health authorities and who are eligible for visa on arrival are accepted upon entry to Bahrain. They must review their eligibility for a visa on-arrival prior to departure on the following link: evisa.gov.bh
  13. Passengers aged above 12 years and fully vaccinated with approved vaccine – no quarantine requirements.
Bahrain to India

Category of passengers permitted to travel from Bahrain to India:
a) Indian nationals stranded in Bahrain,
b) All Overseas Citizen of India (OCI) cardholders holding Bahraini passports, and
c) Bahraini nationals (including diplomats) holding a valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.2020 as amended from time to time.

*Passengers must ensure that they comply with all travel and health requirements of the destination country. If passengers are denied entry, they will have to bear the cost of penalty/ deportation.

State of Kuwait

India to Kuwait

*Transit not allowed.

Passenger categories permitted to travel to Kuwait from India:

  1. Passengers with valid residence to Kuwait and vaccinated with approved vaccines in the State of Kuwait: Two doses of Pfizer BioNTech vaccine, AstraZeneca/ Oxford vaccine, Moderna vaccine or one dose of Johnson & Johnson vaccine.
  2. Passengers with valid residence to Kuwait and vaccinated with two doses of one of the unapproved vaccines in the State of Kuwait (Sino pharm – Sinovac – Sputnik) must receive at least one additional dose of one of the approved vaccines in the State of Kuwait.
  3. Non-immunized domestic workers can be recruited as listed in points 1 and 2 by registration in Bilsalamah platform
  4. Age categories less than 18 years old and abroad whom allowed to be vaccinated and holding valid resident permit of Kuwait and those were unable to be vaccinated will be allowed one-time entry to Kuwait provided that institutional and home quarantine is applied. They must also sign a pledge of vaccination upon their entry into Kuwait and hand it over to the Ministry of Interior.

Mandatory Requirements for passengers travelling to Kuwait:

1. Valid Residence to Kuwait

a. Passengers who exited Kuwait on/ after 01 September 2019 are permitted to enter Kuwait, provided they are in possession of a valid residence permit/ visa.

b. Passengers who exited Kuwait on/ before 31 August 2019 are not permitted to enter the State of Kuwait even with valid residence.

2. Proof of immunization: –

a. If immunized in Kuwait, they must proof immunization upon arrival through (Immune or Kuwait mobile ID or Kuwait-mosafer).

b. If immunized outside Kuwait, passengers must present a vaccination certificate which includes the passenger name matching their passport, type of vaccination received, date of doses taken, name of vaccine agency and electronic readable QR code. If no QR code is available, then vaccination certificate must be uploaded through Ministry of Health website for authentication.

3. Carry a negative RT-PCR COVID-19 test result, with the test taken no more than 72 hours prior to their arrival in Kuwait. The test must be conducted at ICMR-approved labs and the report should have machine-readable QR code.

4. Download Immune App (Green Status), which should have Name & passport number matching to travel passport, type of Vaccination received, date of doses taken and name of vaccine agency

5. Civil Id or Mobile Civil ID uploaded on mobile which can be matched with the passport details like name, passport number, date of birth etc.

6. Register on Kuwait-Mosafer (Digital Copy or Hard Copy)

7. All passengers must activate Shlonik program upon arrival.

*Passengers must ensure that they comply with all travel and health requirements of the destination country. If passengers are denied entry, they will have to bear the cost of penalty/ deportation.

Kingdom of Saudi Arabia

India to Saudi Arabia

*Transit not allowed.

All passengers (Residents and Visitors) must complete institutional quarantine at their own expense according to the following cases of immunization:

a) Passengers who are unvaccinated or vaccinated (full/ partially) outside Saudi Arabia are required to undergo mandatory Institutional Quarantine for 5 days at an approved facility.
b) Passengers who are vaccinated with single dose inside Saudi Arabia are required to undergo mandatory Institutional Quarantine for 3 days at an approved facility. Passenger must show the proof of vaccination from Saudi Arabia during check-in at the Indian departure airport. Health practitioners working in government health sectors, their families and children under the age of 18 must comply with home quarantine for a period of 5 days with 2 corona virus tests, one within 24 hours and another on the 5th day.

The following passenger category are exempted from the mandatory institutional quarantine and shall be subject to a home quarantine for a period of 5 days and undergo COVID-19 test on the fifth day, with the adherence to the precautionary measures determined by the Ministry of Health:
a) Saudi citizens, the citizen’s spouse and their mother, citizens’ children, and domestic workers accompanying any of the categories mentioned in these categories.
b) Non-immune domestic workers accompanying an immune resident.
c) The wives of residents and children under the age of 18 who are not accompanied by their families.
d) Official delegations.
e) Holders of diplomatic visa, diplomats, their residing families, and the domestic workers accompanying them, provided that home quarantine procedures are applied in accordance with the Ministry of Health regulations.
f) Those involved in health supply chains according to the Ministry of Health.

Travel compliance for passengers prior traveling to Saudi Arabia:
1. Passenger must confirm through their Tawakalna mobile application (vaccine certificate and health passport) that passenger has taken two doses of vaccine from Saudi Arabia prior to check-in.
2. RT-PCR negative report taken within 72 hours prior to boarding. This RT PCR report must be from an ICMR accredited laboratory and must have QR code. (children below the age of 8 years are exempted)
(For Non-Vaccinated Saudi Citizens PCR test is not required. Home Quarantine for 5 Days and COVID-19 test on the 5th Day.)
3. IMMUNE and Non-immune passengers (except Saudi Citizens) must fill out the Registration Immunization Information Form prior travelling to Saudi Arabia through the Muqeem website on the Immunization data https://muqeem.sa/#/vaccine-registration/home to allow them to register their immunization data which will enable them to use TAWAKKALNA App.
4. Passengers holding work visa / Residency Permit must present proof of confirmed booking (with QR Code) with Institutional Quarantine Facilities Reservation approved by Ministry of Municipal, Rural Affairs and Housing.

5. All non- Saudi citizen passengers and his/ her companions must be registered in MUQEEM platform before arrival into Saudi Arabia.

Institutional quarantine facilities in Saudi Arabia

*Passengers must ensure that they comply with all travel and health requirements of the destination country. If passengers are denied entry, they will have to bear the cost of penalty/ deportation.

Nepal

For Nepali Nationals:,

At the request of the Government of Nepal, all Nepali citizens, who are travelling to Saudi Arabia, Qatar, Kuwait, United Arab Emirates, Oman, Bahrain, Iraq, Libya and Lebanon via India require a ‘No Objection Certificate’ from the Embassy of Nepal in New Delhi. Please refer to the link of the Embassy of Nepal, New Delhi’s website: https://in.nepalembassy.gov.np/notice-for-noc-2/  for more details/requirements.

Malaysia

*Transit not allowed.

Passenger Category permitted to travel to Malaysia from India:
  1. Malaysian nationals
  2. Fully vaccinated Non-Malaysians holding a valid Malaysian Long Term Social Visit Pass may enter Malaysia without MyTravelPass / MyEntry (effective 1st November 2021)
    3. Fully vaccinated Non-Malaysians who do not possess any valid Malaysian Long Term Social Visit Pass need to apply MyTravelPass / MyEntry / Entry Approval from the Immigration Department of Malaysia at https://mtp.imi.gov.my/myTravelPass/main
All passengers travelling from India must:
  1.  Only MyTravelPass / MyEntry / Entry Approval issued from 28th April 2021 are valid.
    2. Must not be infected with COVID-19 within last 21 days prior departure and not show any symptoms for COVID-19 to be permitted to travel.
    3. Present a negative COVID-19 PCR test report at the Indian departure airport conducted within 72 hours prior to the departure. The COVID-19 PCR test should be a validated and certified medical test result from an ICMR accredited laboratory.
    4. Carry and bear the cost of swab test and hotel accommodation on arrival. (Swab test – MYR 150 for Malaysians, Quarantine Hotel – MYR 150/day (21days)).
    5. Submit a written confirmation at departure Indian airport, stating that they accept the above charges.

*Passengers must ensure that they comply with all travel and health requirements of the destination country. If passengers are denied entry, they will have to bear the cost of penalty/ deportation.

Singapore

*Transit not allowed

Air India Express operates only Non-VTL flights.

Passenger category permitted to travel to Singapore from India:

a. Long-Term Pass holders or holders of In-Principle Approval (IPA) letters, with an Approval Letter of Entry (ALE) issued by the Immigration and Checkpoints Authority (ICA), the Ministry of Manpower (MOM), or the Ministry of Education (MOE), or the Ministry of Trade and Industry (MTI), or a Safe Travel Pass (STP) issued by the Safe Travel Office (STO); and
b. Short-term visitors with an ALE issued by ICA or a STP issued by STO.

All passengers travelling from India must:

  1. Present a valid Negative COVID-19 PCR Test / ART report taken within 48 hours of departure. The test memo must be in English from a laboratory which is internationally accredited or recognized by the Indian authorities. The test memo must have name, date of birth, nationality and passport number of the passenger as indicated in his/ her passport, the date that the test was taken (sample/ swab collection must be within the approved window of 48 hours) and the test result.
    2. Register and pre-pay for on-arrival PCR test in Changi Airport via the OAT payment portal https://safetravel.changiairport.com/arrivalswabtest/ and submit SG Arrival Card online.
  2. Short-term visitors entering Singapore with an ATP are required to undergo a COVID-19 PCR test upon arrival at the airport. (except children below three years of age. Age is calculated based on calendar year – those born in or after 2019, are not required to take COVID-19 PCR test prior to departure for Singapore)
  3.  Undergo 10 days quarantine on arrival in Singapore

Passengers entering Singapore must comply with Singapore’s public health and immigration requirements as specified by the Immigration and Checkpoints Authority on its website at safetravel.ica.gov.sg.

Visit www.moh.gov.sg/covid-19 for more details about the requirements of travel. Passengers may check the Embassy’s website or Facebook regularly for new updates on the requirements: https://hcisingapore.gov.in or https://m.facebook.com/IndiaInSingapore

Click here for more information on Safe Travel arrangements for arrival or departure.

*Passengers must ensure that they comply with all travel and health requirements of the destination country. If passengers are denied entry, they will have to bear the cost of penalty/ deportation.

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30 Comments

  • what about the transit passengers from bharain via??

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Please consider sending the latest news.

    I am travelling to Qatar on Thursday, 12 march 2020.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Hi good morning
    I have booked on 19th March from Kochi to Dubai me along with 2 kids.
    Can we postpone without further charges
    Please confirm, if possible to April first week.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Dear Sir / Madam,

    I have taken one airline ticket from Dubai to Cochin from Air India Express on 19-03-20. ( Ticket copy attached).

    Due to corona virus (Covid-19), my working company not allowed travel to anywhere. So I would like to cancel of my ticket.

    Firstly I want to know that, if i cancel my ticket, it is 100% refundable?

    Booking Airline Referance is is : NAXTAK

    Name : MR. MANOJ KUMAR PATHAMKULAM MANDRAMKOTTIL

    Flight No. 434

    Waiting for your reply…

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Dear sir

    I took the ticket for my family to Kozhikode Kuwait on 26th March, but unfortunately now there is a restriction on Visit visa due to Covid-19. Because I need to change travel dates. Kindly give to me advise how to process the change date or refund.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Sir,I have taken ticket to qatar today, can I change the ticket to the month of October,as the flight is cancelled,or will u refund the amount.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • I required to change my travelling date due to Covid 19. Is it free of cost or some charge shall be applicable.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • WHAT ABOUT TRAVELLING FROM UAE?

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • DEAR AIR INDIA EXPRESS MANAGEMENT,
    AM BOOKING DOHA TO KOCHI ON MARCH 17 TH(TRAVELLING DATE) …..YESTERDAY ALL FLIGHT CANCELLED AIR INDIA…HOW CAN I REFUND THE AMOUNT….?

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Hi

    I am planning to book a ticket for my family (visit visa) on 14th March to Riyadh, is there any restrictionss on this date or as per previous notification (will allow to enter Riyadh)

    Awaiting for your valuable reply asap

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • hello team
    I tried to call dubai number and also the 24×7 customer care number , but unfortunately no response.
    could you please be so kind to posepone my excixting ticket to April 24 ,2020.
    my booking reference = UPJKEG
    Journey 1: Kochi, Intl Terminal, COK to Sharjah, SHJ

    I wrote an email to all these email id , but no response until now

    ‘dxbapt@airindiaexpress.in’; ‘icshjapt@eim.ae’; ‘apm.shj@airindia.in’; ‘ixuae@atauae.com’; ‘ixuae@atauae.com’

    kindly support
    many thanks in advance

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • If there any medical certificate needed for those who going to UAE tomorrow.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Hi sir
    Any flight cancelled for dubai
    I booked flight at 14 march
    So i want to confirm

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Dear Sir

    I am working as Professor in Saudi Arabia I am unable to book ticket to Riyadh from India.
    I have valid Visa and Iqama plz help out with clear guidance.

    Rgds

  • Worst Airlines ever , for covid +ve cases also they say that the cancellation charges will be applicable. Learn something from other airlines .

  • Dear sir/madam,

    Two times amount deducted – for Additional 5 kg adding

    Please find an attachment of ticket copy and bank statement for your kind reference.

    PNR : YDAE0J

    Please credit Rs.1350 the same account asap.

    Rgds

    Loganathan
    9171070600

  • Sir,

         I Muhammed Suhail Kunnummal palathumkara, have booked the air ticket on 11.01.2022 tuesday from kannur international airport (CNN) to Sharjah (SHJ) in AirIndia Express flight no: IX-745. As i was tested covid positive, I could not travel on that day.

         I humbly request you to provide the nearest date ticket from kannur to sharjah in place of ticket cancelled by you.

        I attached the supportings here.

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