Coronavirus (COVID-19) Outbreak: Travel Updates

 

*In accordance with the COVID-19 protocols laid out by the Government of India, all passengers are requested to wear masks properly by covering their nose and mouth, throughout the travel. Passengers wearing masks incorrectly or violating the protocols inside the aircraft may be deboarded and will not be allowed to travel. Failure to comply with the regulations shall invite action under Civil Aviation Requirements (CAR) Section 3 Series M Part VI.

***Effective 22nd May 2021, passengers boarding international flights from India should ensure that the test report has a QR code linking to the original report. This is applicable only to those passengers who are required to carry a negative RT-PCR test report as per the guidelines/requirements issued by the destination country.

Kindly follow the COVID-19 regulations strictly for your safety and hassle-free travel.

General Information for International Passengers

Passport information and Passenger Contact Details are mandatory while making bookings.

Air India Express will not be accepting or taking responsibility for any onward connections on other Carriers/ Airlines. Air India Express is a point to point carrier and does not have an Interline / Codeshare agreement with any other Airlines.

Guidelines for International Passengers Arriving in India as per MOH

Standard Operating Procedure for International Arrivals

General Guidelines for all International Passengers Arriving in India as per MOHFW

– All international arriving passengers travelling to India must submit an online Self-Declaration form (SDF) through https://www.newdelhiairport.in/airsuvidha/apho-registration before the scheduled travel and upload a negative COVID-19 RT-PCR report conducted within 72 hrs prior to undertaking the journey. The negative COVID-19 RT-PCR report for all passengers including children and infants.

Passengers may also take CBNAAT platforms like TrueNat, GeneXpert, USFDA approved cartridge-based systems like Abbott ID Now and other platforms like RT-LAMP assay, CRISPR based tests etc. in place of the RT-PCR within 72 hrs prior to undertaking the journey.

– Give an undertaking to the airline prior to the flight departure, that you will abide by the decision of the appropriate government authority to undergo home quarantine/ self-monitoring of their health for 14 days. (Undertaking form)

– Exemption category: Passenger with death in the family. If they wish to seek such exemption without negative report, they shall apply to the online portal (www.newdelhiairport.in) at least 72 hours before boarding. The decision taken by the government as communicated on the online portal will be final. 

For all international passengers arriving/ transiting through flights originating from United Kingdom, Europe and Middle East

In addition to the above General Guidelines:

a. Declare their travel history (of past 14 days).

b. Whether they plan to disembark at the arrival airport or take further flights to reach their final destination in India. 

c. Mandatorily carry negative RT-PCR Test report for which test should have been conducted within 72 hours prior to undertaking the journey. The same also shall be uploaded on the online portal (www.newdelhiairport.in).

d. Mandatory self-paid confirmatory molecular tests on arrival at the Indian airports (port of entry).

SoP for International Passengers with Indian domestic connection flights (Click here)

Forms to be filled by Passengers of Repatriation Flights:

  1. Undertaking-Risk of Travel & Quarantine Cost

  2. Undertaking – Deportation Charges Form

Affidavit to be filled in by all international Passengers arriving at Cochin International Airport

Air India Express is operating special repatriation/air bubble flights between Gulf to India & South-East Asia to India.

Subject to the criteria and eligibility criteria laid down by destination country, travel is also permitted from India to some of these countries and passengers can book their flights through our website or through their travel agents.

Passengers will be travelling at their own risk and are required to read the terms and conditions of travel carefully before making a reservation. Criteria for travel should also be checked by referring to the conditions on the respective countries regulatory website.

Air India Express will not be responsible if a passenger is denied entry into the destination country and they will have to bear the cost of penalty/deportation if any. Quarantine charges at the time of arrival at the destination will have to be borne by the passenger. Passenger must ensure that they comply with all travel and health requirements of the destination country.

At the time of boarding the flight, passengers will have to undergo thermal screening as per health protocol. Only asymptomatic travelers would be allowed to board the flight.

For safe travel of passengers in relation to COVID-19, Bureau of Civil Aviation Security, India is now permitting passengers to carry 350 ml liquid sanitizer in the cabin baggage for travel within India and for outbound flights from India up to 12th November 2020. Carriage of other liquid items/gel/paste or items of similar consistency is restricted to 100 ml.

While making a booking on these flights passenger accepts the terms and conditions associated with the travel on these flights. Air India Express has no liability for the same.

Click here for FAQs on COVID-19 related travel information 

India

Kerala

Standard Operating Procedure (SOP) for international travelers reaching Kerala Click Here.

Tamil Nadu

Prior departure, all passengers must have an auto-generated TN ePass (https://tnepass.tnega.org/)

Singapore to Tamil Nadu:

Work Permit holders, S Pass holders or Special Pass holders please refer to Ministry of Manpower (MOM) website here:  https://www.mom.gov.sg/covid-19/sending-workers-home#repatriating-indian-workers-returning-to-state-of-tamil-nadu
For other MOM pass types; eg Employment Pass or Dependant’s Pass holders, please refer to the https://safetravel.ica.gov.sg/pre-departure-test to apply for the PCR test.

Andhra Pradesh

1. All passengers must submit a self-declaration form on the online portal https://www.spandana.ap.gov.in/ at least 72 hours prior departure.
2. They must also give an undertaking on the portal that they would undergo mandatory quarantine for 14 days (paid quarantine at their own cost as the case may be) if required.
3. Only for compelling reasons like pregnancy, serious illness, parents with kids under 10 years, died in the family; home quarantine shall be permitted for 14 days.
4. Passengers who undergo Rapid Antigen Test at the airport and whose result is negative shall be allowed for 14 days home quarantine.

Chandigarh

All passengers travelling to Punjab must install COVA App on their smart phones, before exiting the airport. They must also turn on Bluetooth and GPS.

Click here to download state-wise quarantine requirements 

*Passengers must ensure that they comply with all travel and health requirements of the destination country. If passengers are denied entry, they will have to bear the cost of penalty/ deportation.

United Arab Emirates

For Travel Related Updates and downloadable forms for travel between India and UAE, click here. 

Sultanate of Oman

India to Oman

*Transit not allowed.

Passenger categories permitted to travel from India to Oman:

  1. Visa holders of Oman 
  2. Residents of Oman
  3. Omani citizens
  4. Passengers who do not require a visa to travel to Oman and passengers who can obtain a visa upon arrival in Oman.

All passengers travelling from India must:

  1. Present a COVID-19 vaccine certificate containing a QR Code stating that they have received two doses of a vaccine approved in Oman – Pfizer BioNTech, Oxford AstraZeneca, Covishield AstraZeneca, Sputnik, Sinovac, Moderna, and Sinopharm, or a single dose of Johnson & Johnson. The last dose is required to have been received not less than fourteen days ahead of estimated arrival time. The Ministry of Health publishes and updates the list of vaccines approved in Oman.
  2. Present a pre-travel negative result COVID-19 PCR test result which can be validated and certified with a QR Code. The test must be conducted within 72 hours prior to the scheduled time of arrival in Oman.
  3. Passengers arriving to the Sultanate without holding a negative COVID-19 PCR will be subjected to a COVID-19 PCR test upon arrival where after the passenger shall be required to enter mandatory quarantine with electronic tracking bracelet until a negative PCR test results is received. In case, the PCR test result is positive, the passenger shall be required to undergo mandatory health isolation for ten days starting from the test date.  Passengers who have recovered from COVID-19 but tested positive on arrival are exempted from health isolation provided they are able to submit proof that they have completed the prescribed isolation period in the country where they were infected before travelling to Oman.
  4. Prior departure, all passengers, including diplomats, are required to complete pre-registration via https://covid19.emushrif.om platform and to upload the vaccine certificate as well as the COVID-19 PCR certificate, both containing QR Codes. If the passenger prefers to conduct the COVID19 PCR test upon arrival, the passenger shall pay the prescribed fees when registering via https://covid19.emushrif.om (Tarassud+) platform before boarding the aircraft.
  5. Arriving passengers aged 18 and below are exempted from the requirements of the vaccine and COVID-19 PCR test.  Patients with diseases that prevent them from receiving the vaccine according to an approved medical certificate are also exempted from presenting vaccine certificates.
  6.  Diplomats working in the foreign diplomatic missions accredited to the Sultanate and visitor diplomats are exempted from the registration in (https://covid19.emushrif.om/) and from the COVID-19 PCR test.
  7.  Omani citizens and their families and non-Omanis working in the Sultanate in public or private units and with valid residency who are not vaccinated in accordance with point (1) are allowed to return to the Oman and subject to the health requirements issued before 1st of September 2021.These passengers must comply with the following requirements:
  • All passengers, excluding 15 years and below passengers, will have to present a negative COVID-19 PCR test at the Indian departure airport. The COVID-19 PCR test should be a validated and certified medical test result from an ICMR accredited laboratory conducted within 72 hours prior to the scheduled time of arrival in Oman. (Children who are 15 years of age will be allowed to travel provided they have not reached 16 years and is unable to register with the emushrif).
  • All Non-Omani citizens travelling to Oman are required to have international health insurance covering the cost of treatment for COVID-19 for a period of at least one month unless they have free health card.
  • All passengers travelling to Oman are required to carry the pre-confirmed hotel booking details for institutional isolation via covid19.emushrif.om for atleast 7 nights (mandatory quarantine period).

*Passengers must ensure that they comply with all travel and health requirements of the destination country. If passengers are denied entry, they will have to bear the cost of penalty/ deportation.

State of Qatar

India to Doha

*Transit not allowed.

All passengers travelling from India must:

1. Present a negative COVID-19 PCR test report (printed copy) at the Indian departure airport conducted within 72 hours prior to arrival into Qatar. The COVID-19 PCR test should be a validated and certified medical test result in English from an ICMR accredited laboratory.

2. All passengers must download the Ehteraz smartphone application before arrival. They are required to sign an Undertaking and Acknowledgment Form before arrival into Qatar.

3. All passengers (except Qatari Nationals and Residents) must register on the Ehteraz website(www.ehteraz.gov.qa) atleast 3 days before arrival into Qatar.

 12 hours before arriving in the State of Qatar.

4. Unvaccinated, partially vaccinated or vaccinated but not completed 14 days after second dose passengers must present the pre-confirmed hotel quarantine package from the listed hotels on the Discover Qatar website, Exceptional Entry Permit, undertaking and Heath Assessment Form at the Indian departure airport (printed copies).

5. All passengers coming shall undergo a PCR test (at the passenger’s expense) upon arrival at Qatar airport. For fully vaccinated passengers, if the test result is positive, the passenger must comply with the isolation protocol.

6. Citizens and residents who have been fully vaccinated or recovered in the State of Qatar will be subject to hotel quarantine for a period of two days, with a PCR test done on the second day, and they will be released on the same day if the result is negative. Passengers (Qataris, residents, visitors) who have been vaccinated outside the State of Qatar with a vaccine recognized by the Ministry of Public Health, or those who have recovered outside the State of Qatar will be subject to quarantine at the hotel for a period of 10 days.

List of MOPH-Qatar approved vaccines: Covishield/ Pfizer-BioNTech/ Moderna/ AstraZeneca/ Johnson & Johnson/ Sinopharm/ Sinovac/ Sputnik (V)

7. Unvaccinated passengers must undergo a hotel quarantine for 10 days with a PCR test on arrival at the hotel and on the ninth day (at the passenger’s expense). They shall be cleared on the tenth day if the test is negative.

8. Passengers who are 12 years and above and are travelling on family visit, business or tourism purposes shall be allowed entry if they are fully vaccinated by a Qatar MoPH approved vaccine. Unvaccinated, partially vaccinated or vaccinated but not completed 14 days after second dose passengers and children aged 0-11 years, travelling for family visit, business and or tourism shall not be permitted entry into Qatar.

Passengers travel on Family & Personal Visit Visa must have the following requirements:

i) Valid family visit visa or personal visit visa.
ii) A passport valid for at least 6 Months.
iii) Health insurance for all medical expenses during the visit.
iv) Confirmed return ticket of Air India/ Air India Express valid for 3 months.
v) Register and obtain approval from Ehteraz website (www.ehteraz.gov.qa/) of the Ministry of Public Health before travelling.
vi) Download the Ehteraz smartphone application before arrival.

vii)Fully vaccinated with MOPH-Qatar approved vaccines, and completing a period of 14 days after the last dose.
viii) Present a negative COVID-19 PCR test report (printed copy) at the Indian departure airport conducted within 72 hours prior to arrival into Qatar. The COVID-19 PCR test should be a validated and certified medical test result in English from an ICMR accredited laboratory.

ix) Passengers must possess an international credit/ debit card worth a minimum value of QAR 5000/- (equivalent INR One lakh) to be allowed to travel to DOH.

9. Fully vaccinated passengers must hold the printed copy of their original Vaccination Certificate which must include the following information

i)  Name of the passenger which must match the passport.
ii) Dose dates according to type of the vaccine (one dose for Jansen vaccine and two doses for other vaccines).
iii) Type/ name of the vaccine.
iv) Lot number of the vaccine (if any).
v) Official logo or seal of the vaccination authority.

10. Indian Nationals travelling to Qatar is eligible for free tourist visa upon arrival for a period of 30 days (which can be extended for a similar period) provided they comply to the following conditions:

i) Valid passport for at least six months

ii) Provide a confirmed return ticket of Air India/ Air India Express and hotel reservation in one of the country’s hotels during the visit period prior departure at the Indian airport.

iii) Fully vaccinated with MOPH-Qatar approved vaccines, and completing a period of 14 days after the last dose.

iv) Present a negative COVID-19 PCR test report (printed copy) at the Indian departure airport conducted within 72 hours prior to arrival into Qatar. The COVID-19 PCR test should be a validated and certified medical test result in English from an ICMR accredited laboratory.

v) Electronic registration on the Ehteraz platform(www.ehteraz.gov.qa) to obtain the approval of the Ministry of Public Health before travelling.

11. Unvaccinated medical passengers (Resident Permit holders, Qatari nationals and GCC citizens) returning from treatment trips abroad, must submit a health certificate from the Medical Treatment Committee Abroad through pre-registration at www.Ehteraz.gov.qa.

12. Government employees from the different ministries and other governmental entities on official missions that are 72 hours or less will be subjected to the current protocols that are approved by MOPH.

For more details please visit the Qatar MoPH website, (link here)

Passenger Category permitted to travel to Qatar from India:

1. Passengers Holding Permanent Residency.
2. Residents arriving in Doha holding the Exceptional Return Permit.
3. Visitors with personal visit visa issued by the Ministry of Interior
4. Qatari Nationals, their spouses, their children.
5. Companions of Qatari citizens/ GCC citizens travelling on the same flights with their Qatari sponsor/ GCC sponsor/ first degree relative sponsor/ sponsored by Qatari owner of a private business in Qatar and holding a valid Qatari Residency Permit.
6. Companions of the GCC citizens travelling to the State of Qatar will be granted immediate entry visa upon arrival after Payment of the applicable visa fees (QAR 100).

Companions must be “house workers” or other related occupation and their travel document should be valid for a period less than the validity of the entry visa. The GCC country residency permit of the companion should be valid for at least six months.

Returning Resident Permit holders of Qatar and visitors with personal visit visa issued by Ministry of Interior can travel only after obtaining an Exceptional Entry Permit per passenger to Return from Qatar Government Portal, the link provided below: https://portal.www.gov.qa/wps/portal/qsports/services/servicetDetail/exceptionalentrypermittoqatarservice

Non-Qatari passengers are exempted from the exceptional entry permit if they are sponsored by a Qatari Company and the owner of the company (Qatari) is travelling with them to Doha on the same flight.

*Passengers must ensure that they comply with all travel and health requirements of the destination country. If passengers are denied entry, they will have to bear the cost of penalty/ deportation.

Doha to India

Passenger Category Permitted to travel from Qatar to India:
1. Nationals of India/ Nepal/ Bhutan.
2. All Overseas Citizen of India (OCI) cardholders and Person of Indian origin (PIO) cardholders holding passports of any country
3. Qatari nationals and nationals from Africa/ South America (including dependent with appropriate category of dependent visa) intending to visit India for any purpose except tourist visa.
Returning Resident Permit holders of Qatar and visitors with personal visit visa issued by Ministry of Interior can travel only after obtaining an Exceptional Entry Permit to Return from Qatar Government Portal, the link provided below: https://portal.www.gov.qa/wps/portal/qsports/services/servicetDetail/exceptionalentrypermittoqatarservice

Kingdom of Bahrain

India to Bahrain

*Transit not allowed.

Category of passengers permitted to travel from India to Bahrain:

a) Indian nationals holding a valid visa
b) Passengers with Bahrain Residence Permit
c) Bahraini nationals

Travel compliance for passengers prior traveling to Bahrain:

  1. Passengers fully vaccinated in GCC countries and who have completed 14 days after the last dose of final vaccine must show evidence of vaccination through a certification or an official GCC mobile application. They are not required to carry a negative RT PCR test pre-boarding nor required to undergo the mandatory quarantine of 10 days or show proof of accommodation/ residence.
    Passengers fully vaccinated in Bahrain, has to present vaccination status through the official mobile application viz. BeAware App. A Negative RT PCR Pre-Boarding and Proof of Accommodation are NOT required ONLY if the BeAware App displays a GREEN SHIELD. If a YELLOW SHIELD is displayed, BOTH a Negative RT PCR Pre-Boarding and Proof of Accommodation are REQUIRED
  2. Passengers fully vaccinated in India and holding a Residence Permit of Bahrain have an option to upload their Indian Vaccination Certificate on the BeAware App, and getting the Certificate vetted by the Ministry of Health, Bahrain and thereby OBTAINING A GREEN SHIELD on the BeAware App. Passengers, who are Fully Vaccinated in India and are having a GREEN SHIELD on the BeAware APP, a Negative RT PCR Pre-Boarding and Proof of Accommodation are not required
  3. Passengers not vaccinated or partially vaccinated in GCC countries or vaccinated in India need to carry a negative RT-PCR COVID-19 test result, with the test taken no more than 72 hours prior to their international departure. The test must be conducted at ICMR-approved labs and the report should have machine-readable QR code.
  4. All passengers (six years of age and above) must pay for three COVID-19 tests, one of which is done immediately after arrival, second on the 5th day and the third on 10th day of arrival into Bahrain. 
  5. Passengers must also complete the health declaration form (click here for the form) in duplicate before arrival into Bahrain.
  6. All passengers with smartphones must download the “BEAWARE BAHRAIN” application before arrival.
  7. Passengers are advised to pay online (36 BHD) using BeAware mobile application or through the link http://bh.bh/covidpay.
  8. All passengers travelling to Bahrain are required to provide proof of residence (owned or rented by passenger or first family) or prepaid hotel reservation in their name at the Indian departure airport for the 10 days quarantine at a government-designated hotel licensed by the National Health Regulatory Authority or their residence upon arrival.
Bahrain to India

Category of passengers permitted to travel from Bahrain to India:
a) Indian nationals stranded in Bahrain,
b) All Overseas Citizen of India (OCI) cardholders holding Bahraini passports, and
c) Bahraini nationals (including diplomats) holding a valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.2020 as amended from time to time.

*Passengers must ensure that they comply with all travel and health requirements of the destination country. If passengers are denied entry, they will have to bear the cost of penalty/ deportation.

State of Kuwait

India to Kuwait

*Transit not allowed.

Passenger categories permitted to travel to Kuwait from India:

  1. Passengers with valid residence to Kuwait and vaccinated with approved vaccines in the State of Kuwait: Two doses of Pfizer BioNTech vaccine, AstraZeneca/ Oxford vaccine, Moderna vaccine or one dose of Johnson & Johnson vaccine.
  2. Passengers with valid residence to Kuwait and vaccinated with two doses of one of the unapproved vaccines in the State of Kuwait (Sino pharm – Sinovac – Sputnik) must receive at least one additional dose of one of the approved vaccines in the State of Kuwait.
  3. Non-immunized domestic workers can be recruited as listed in points 1 and 2 by registration in Bilsalamah platform
  4. Age categories less than 18 years old and abroad whom allowed to be vaccinated and holding valid resident permit of Kuwait and those were unable to be vaccinated will be allowed one-time entry to Kuwait provided that institutional and home quarantine is applied. They must also sign a pledge of vaccination upon their entry into Kuwait and hand it over to the Ministry of Interior.

Mandatory Requirements for passengers travelling to Kuwait:

1. Valid Residence to Kuwait

a. Passengers who exited Kuwait on/ after 01 September 2019 are permitted to enter Kuwait, provided they are in possession of a valid residence permit/ visa.

b. Passengers who exited Kuwait on/ before 31 August 2019 are not permitted to enter the State of Kuwait even with valid residence.

2. Proof of immunization: –

a. If immunized in Kuwait, they must proof immunization upon arrival through (Immune or Kuwait mobile ID or Kuwait-mosafer).

b. If immunized outside Kuwait, passengers must present a vaccination certificate which includes the passenger name matching their passport, type of vaccination received, date of doses taken, name of vaccine agency and electronic readable QR code. If no QR code is available, then vaccination certificate must be uploaded through Ministry of Health website for authentication.

3. Carry a negative RT-PCR COVID-19 test result, with the test taken no more than 72 hours prior to their arrival in Kuwait. The test must be conducted at ICMR-approved labs and the report should have machine-readable QR code.

4. Download Immune App (Green Status), which should have Name & passport number matching to travel passport, type of Vaccination received, date of doses taken and name of vaccine agency

5. Civil Id or Mobile Civil ID uploaded on mobile which can be matched with the passport details like name, passport number, date of birth etc.

6. Register on Kuwait-Mosafer (Digital Copy or Hard Copy)

7. All passengers must activate Shlonik program upon arrival.

*Passengers must ensure that they comply with all travel and health requirements of the destination country. If passengers are denied entry, they will have to bear the cost of penalty/ deportation.

Kingdom of Saudi Arabia

India to Saudi Arabia

*Transit not allowed.

Passenger Category permitted to travel to Saudi Arabia from India:

Resident permit holders (Iqama holders and valid exit re-entry visa) who have received two doses of Covid-19 vaccine inside the Kingdom before their departure from Kingdom.

Travel compliance for passengers prior traveling to Saudi Arabia:

  1. Passenger must confirm through their Tawakalna mobile application (vaccine certificate and health passport) that passenger has taken two doses of vaccine from Saudi Arabia prior to check-in.
    2. RT-PCR negative report taken within 72 hours prior to boarding. This RT PCR report must be from an ICMR accredited laboratory and must have QR code.
    3. Passenger should be registered in the Muqeem website on the Immunization data (https://muqeem.sa/#/vaccine-registration/register-resident?type=VaccinatedResident)

Nepal

For Nepali Nationals:,

At the request of the Government of Nepal, all Nepali citizens, who are travelling to Saudi Arabia, Qatar, Kuwait, United Arab Emirates, Oman, Bahrain, Iraq, Libya and Lebanon via India require a ‘No Objection Certificate’ from the Embassy of Nepal in New Delhi. Please refer to the link of the Embassy of Nepal, New Delhi’s website: https://in.nepalembassy.gov.np/notice-for-noc-2/  for more details/requirements.

 

Malaysia

*Transit not allowed.

As per the latest notification from Malaysian Government, only Malaysian nationals are permitted to Travel to Kuala Lumpur

All passengers travelling from India must:

1. Must not be infected with COVID-19 within last 21 days prior departure and not show any symptoms for COVID-19 to be permitted to travel.

2. Present a negative COVID-19 PCR test report at the Indian departure airport conducted within 72 hours prior to the departure. The COVID-19 PCR test should be a validated and certified medical test result from an ICMR accredited laboratory.

3. Carry and bear the cost of swab test and hotel accommodation on arrival. (Swab test – MYR 150 for Malaysians, Quarantine Hotel – MYR 150/day (21days)).

4. Submit a written confirmation at departure Indian airport, stating that they accept the above charges.

*Passengers must ensure that they comply with all travel and health requirements of the destination country. If passengers are denied entry, they will have to bear the cost of penalty/ deportation.

Singapore

*Transit not allowed.

Certain categories of Indian nationals are permitted to enter Singapore. Details are available on the link https://www.ica.gov.sg/covid-19

All passengers travelling from India must:

1. Present a valid Negative COVID-19 PCR Test report taken within 48 hours of departure. The PCR test memo must be in English from a laboratory which is internationally accredited or recognized by the Indian authorities. The test memo must meet the following requirements:

a. the test result

b the date that the test was taken (sample/ swab collection must be within the approved window of 48 hrs) and

c. the name, date of birth, nationality and passport number of the passenger as indicated in his/her passport.

2. All passengers (except 6 years and below – those born in the year of 2015 to 2021) are required to take a COVID-19 Antigen Rapid Test (ART) in addition to the COVID-19 Polymerase Chain Reaction (PCR) Test, upon arrival at Changi Airport.

Passengers can register and pre-pay for their on-arrival COVID-19 PCR test ($160/test including GST) and COVID-19 ART ($67/test including GST) at https://safetravel.changiairport.com.

3. A basic health assessment of each passenger will be conducted before he/ she boards the aircraft. If they have any fever, cough, runny nose, sore throat, loss of smell or shortness of breath, pneumonia or had COVID-19 infection in the last 21 days or have had close contact with any case of COVID-19 in the last 14 days.

4. All passengers must wear a mask at all times during travel unless the passenger falls under these criteria – is less than 2 years old; has breathing difficulties; is unconscious; is unable to remove a mask without assistance; is eating, drinking or taking oral medication or is removing the mask under a crew member’s direction.

5. ICA Arrival Health Declaration – SG arrival card is mandatory for all the passenger travelling to Singapore including Singapore Nationals and PR holders. https://eservices.ica.gov.sg/sgarrivalcard/

Existing Not-To-Land (NTL) policies and procedures will apply for passengers, who are denied entry into Singapore if they do not meet Singapore’s prevailing entry requirements.

Download the latest circular of CIvil Aviation Authority of Singapore.

Passengers entering Singapore must comply with Singapore’s public health and immigration requirements as specified by the Immigration and Checkpoints Authority on its website at safetravel.ica.gov.sg.

Visit www.moh.gov.sg/covid-19 for more details about the requirements of travel. Passengers may check the Embassy’s website or Facebook regularly for new updates on the requirements: https://hcisingapore.gov.in or https://m.facebook.com/IndiaInSingapore

Click here for more information on Safe Travel arrangements for arrival or departure.

*Passengers must ensure that they comply with all travel and health requirements of the destination country. If passengers are denied entry, they will have to bear the cost of penalty/ deportation.

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27 Comments

  • what about the transit passengers from bharain via??

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Please consider sending the latest news.

    I am travelling to Qatar on Thursday, 12 march 2020.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Hi good morning
    I have booked on 19th March from Kochi to Dubai me along with 2 kids.
    Can we postpone without further charges
    Please confirm, if possible to April first week.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Dear Sir / Madam,

    I have taken one airline ticket from Dubai to Cochin from Air India Express on 19-03-20. ( Ticket copy attached).

    Due to corona virus (Covid-19), my working company not allowed travel to anywhere. So I would like to cancel of my ticket.

    Firstly I want to know that, if i cancel my ticket, it is 100% refundable?

    Booking Airline Referance is is : NAXTAK

    Name : MR. MANOJ KUMAR PATHAMKULAM MANDRAMKOTTIL

    Flight No. 434

    Waiting for your reply…

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Dear sir

    I took the ticket for my family to Kozhikode Kuwait on 26th March, but unfortunately now there is a restriction on Visit visa due to Covid-19. Because I need to change travel dates. Kindly give to me advise how to process the change date or refund.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Sir,I have taken ticket to qatar today, can I change the ticket to the month of October,as the flight is cancelled,or will u refund the amount.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • I required to change my travelling date due to Covid 19. Is it free of cost or some charge shall be applicable.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • WHAT ABOUT TRAVELLING FROM UAE?

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • DEAR AIR INDIA EXPRESS MANAGEMENT,
    AM BOOKING DOHA TO KOCHI ON MARCH 17 TH(TRAVELLING DATE) …..YESTERDAY ALL FLIGHT CANCELLED AIR INDIA…HOW CAN I REFUND THE AMOUNT….?

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Hi

    I am planning to book a ticket for my family (visit visa) on 14th March to Riyadh, is there any restrictionss on this date or as per previous notification (will allow to enter Riyadh)

    Awaiting for your valuable reply asap

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • hello team
    I tried to call dubai number and also the 24×7 customer care number , but unfortunately no response.
    could you please be so kind to posepone my excixting ticket to April 24 ,2020.
    my booking reference = UPJKEG
    Journey 1: Kochi, Intl Terminal, COK to Sharjah, SHJ

    I wrote an email to all these email id , but no response until now

    ‘dxbapt@airindiaexpress.in’; ‘icshjapt@eim.ae’; ‘apm.shj@airindia.in’; ‘ixuae@atauae.com’; ‘ixuae@atauae.com’

    kindly support
    many thanks in advance

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • If there any medical certificate needed for those who going to UAE tomorrow.

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Hi sir
    Any flight cancelled for dubai
    I booked flight at 14 march
    So i want to confirm

    • Dear Sir/Madam, please contact our customer care or post a message on our official Facebook page.

  • Dear Sir

    I am working as Professor in Saudi Arabia I am unable to book ticket to Riyadh from India.
    I have valid Visa and Iqama plz help out with clear guidance.

    Rgds

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