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What happens if your baggage is damaged or lost

What happens if your baggage is damaged or lost

Keeping baggage safe is a big responsibility. When a passenger’s baggage is damaged or lost, the airline tries to address the matter by rectifying it or tracking the baggage or missing item. As part of…

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Staying true to the business model: Key to winning customer loyalty

Staying true to the business model: Key to winning customer loyalty

Aloke Singh, CEO, Air India Express spoke to the ET upon winning the ‘Iconic Brands of India 2021’ award. Read the full interview In the light of the new normal, how have you changed your…

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New Milestone: Air India Express, CIAL ink MoU, rolls out special passengers campaign

New Milestone: Air India Express, CIAL ink MoU, rolls out special passengers campaign

With the MoU, both the companies will come together for closer collaboration in boosting customer experience Air India Express Limited and Cochin International Airport Limited (CIAL) signed a Memorandum of Understanding (MoU) this month for…

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Planning your first foreign trip? Here are some basics on visa

Planning your first foreign trip? Here are some basics on visa

Visa is a word we are all familiar with. In simple terms, visa is an official document that gives the holder the permission to legally enter a foreign country. Visa is issued by the authority…

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The three-letter Airport Codes! Why do they even exist?

The three-letter Airport Codes! Why do they even exist?

Have you ever wondered what could be the purpose of using code names for Airports? We are talking about the three-letters that we see while booking the flight. Cochin International Airport, for example, appears as…

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Travelling amid the pandemic. It isn’t tough, It’s just different!

Travelling amid the pandemic. It isn’t tough, It’s just different!

Here are answers to some of the frequently asked questions about travel during COVID-19 Air travel is not what it used to be! It is different and comes with a set of new rules for…

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Unlocking with caution: UAE slowly opens its gates

Unlocking with caution: UAE slowly opens its gates

For long, the United Arab Emirates has been one of the prime destinations for passengers from India. People travel to the UAE for various reasons including business, job, education, and tourism. Being one of the…

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Buy food on board, Beat your hunger pangs

Buy food on board, Beat your hunger pangs

Air India Express offers buy-on-board option for all its passengers What do we do when hunger strikes mid-air? Of course, the pre-booked meals from Express Cafe will be served before you on time. But what…

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Celebrating 75 Glorious Years of Independence

Celebrating 75 Glorious Years of Independence

Air India Express has joined Azadi Ka Amrit Mahotsav, a 75 week long series of events to commemorate 75 years of India’s Independence. Our country is celebrating 75 years of independence through a nation-wide campaign…

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Touching New Skies

Touching New Skies

Like all the wanderers out there, we also believe in exploring new territories, meeting new people, and learning new things. Our most recent outing was to one of the top holiday destinations in the world…

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