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The Covid-19 crisis that made innovation inevitable

The Covid-19 crisis that made innovation inevitable

The airline industry has been among the most deeply impacted by COVID-19. In India, international air travel was suspended from 22 March 2020 and subsequently, domestic air travel was suspended on 25 March 2020. Air…

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Tata Group onboards Air India

Tata Group onboards Air India

The Tata Group took over Air India from the Government of India on 27th January 2022. The transition covers three entities – Air India, Air India Express, AI SATS. 

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10 months, 22000 tons: Cargo going strong

10 months, 22000 tons: Cargo going strong

Read how Air India Express cargo operations obtained a new direction in the post-pandemic era When Air India Express decided to scale up its cargo operations to help farmers and exporters amidst a COVID-induced supply…

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Ensuring safety during ground handling operations

Ensuring safety during ground handling operations

Ground handling covers the complex series of processes required to separate an aircraft from its load including passengers, baggage, cargo etc. on arrival and attach it with its load before departure. Maintaining a strong safety…

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Air India Express Cargo Service: A Post-Pandemic Success Story

Air India Express Cargo Service: A Post-Pandemic Success Story

How Air India Express helped farmers transport their goods amid distress and saved tons of agri produce from perishing All success stories have a hero. But this story has many heroes. From farmers and exporters…

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What happens if your baggage is damaged or lost

What happens if your baggage is damaged or lost

Keeping baggage safe is a big responsibility. When a passenger’s baggage is damaged or lost, the airline tries to address the matter by rectifying it or tracking the baggage or missing item. As part of…

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Staying true to the business model: Key to winning customer loyalty

Staying true to the business model: Key to winning customer loyalty

Aloke Singh, CEO, Air India Express spoke to the ET upon winning the ‘Iconic Brands of India 2021’ award. Read the full interview In the light of the new normal, how have you changed your…

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New Milestone: Air India Express, CIAL ink MoU, rolls out special passengers campaign

New Milestone: Air India Express, CIAL ink MoU, rolls out special passengers campaign

With the MoU, both the companies will come together for closer collaboration in boosting customer experience Air India Express Limited and Cochin International Airport Limited (CIAL) signed a Memorandum of Understanding (MoU) this month for…

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Planning your first foreign trip? Here are some basics on visa

Planning your first foreign trip? Here are some basics on visa

Visa is a word we are all familiar with. In simple terms, visa is an official document that gives the holder the permission to legally enter a foreign country. Visa is issued by the authority…

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The three-letter Airport Codes! Why do they even exist?

The three-letter Airport Codes! Why do they even exist?

Have you ever wondered what could be the purpose of using code names for Airports? We are talking about the three-letters that we see while booking the flight. Cochin International Airport, for example, appears as…

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