Express Tips from Air India Express

  • Make sure to arrive at the check-in desk before the check-in deadline. Check-in deadline is the time limit specified by an airline, by which time the passenger must complete check-in formalities and receive the boarding pass.
  • Never share your PNR number with unauthorized persons. PNR is a unique secret number.
  • To change your date of journey, inform us 12 hours prior to flight departure, call our customer care or visit our website.
  • Carry valuable items such as Cash, Jewellery, and Documents in your hand baggage and not in your checked-in baggage.
  • While traveling to any international destination, it is mandatory that passengers traveling on a visit Visa have a return ticket booked within the validity of the visa.
  • If you are traveling with an infant (children below the age of two) you can carry 10 kilos of baggage free of charge.
  • Air India Express passengers are permitted to carry LED TV set, which should not exceed 43 inches, as part of the free baggage allowance.
  • It is always safe to avoid carrying valuable and fragile items as checked-in baggage.
  • While making payment online, take care that the name, address and other details entered on the payment page match with the bank records.
  • Make sure that the necessary documents are ready when you are waiting for your turn for check-in. This makes things easier for you and everyone else waiting in the queue.
  • Any baggage that exceeds the free allowance will be subject to extra baggage charges and can be checked in only if space is available on the aircraft.
  • Power banks/portable mobile chargers are prohibited in checked-in baggage, and these can be carried in the hand baggage.

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