Make sure to arrive at the check-in desk before the check-in deadline. Check-in deadline is the time limit specified by an airline, by which time the passenger must complete check-in formalities and receive the boarding pass.
Never share your PNR number with unauthorized persons. PNR is a unique secret number.
To change your date of journey, inform us 12 hours prior to flight departure, call our customer care or visit our website.
Carry valuable items such as Cash, Jewellery, and Documents in your hand baggage and not in your checked-in baggage.
While traveling to any international destination, it is mandatory that passengers traveling on a visit Visa have a return ticket booked within the validity of the visa.
If you are traveling with an infant (children below the age of two) you can carry 10 kilos of baggage free of charge.
Air India Express passengers are permitted to carry LED TV set, which should not exceed 43 inches, as part of the free baggage allowance.
It is always safe to avoid carrying valuable and fragile items as checked-in baggage.
While making payment online, take care that the name, address and other details entered on the payment page match with the bank records.
Make sure that the necessary documents are ready when you are waiting for your turn for check-in. This makes things easier for you and everyone else waiting in the queue.
Any baggage that exceeds the free allowance will be subject to extra baggage charges and can be checked in only if space is available on the aircraft.
Power banks/portable mobile chargers are prohibited in checked-in baggage, and these can be carried in the hand baggage.