Coronavirus (COVID-19) Outbreak: Travel Update

Coronavirus-test-tube General Information for International Passengers

Passport information and Passenger Contact Details are mandatory while making bookings.

Air India Express will not be accepting or taking responsibility for any onward connections on other Carriers/ Airlines. Air India Express is a point to point carrier and does not have an Interline / Codeshare agreement with any other Airlines hence Passengers booked on our flight shall ensure that they are holding VISA and other travel related documents as required by the destined country.

Guidelines for International Passengers Arriving in India as per MOHFW

Click Here for Ministry of Civil Aviation (MoCA) Air Travel Guidelines

– All international arriving passengers travelling to India must submit an online Self-Reporting form through https://www.newdelhiairport.in/airsuvidha/apho-registration to declare their consent for self-paid institutional quarantine.

 – Passengers arriving in India and seeking exemption from institutional must submit an Exemption Form through https://www.newdelhiairport.in/airsuvidha/apho-registration at least 72 hours prior departure.

– Exemption categories: Expectant mothers, Passengers with kids under 10 years, Passengers with serious illness, Passenger with death in the family, Passengers with negative COVID-19 PCR certificate issued within 96 hr of the departure.

Arriving international passengers who want exemption from institutional quarantine or need to take a connecting flight to domestic destinations in India will have an option of getting an RT-PCR/ TrueNat/ CBNAA T (including GeneXpert) testing done at the entry airport, wherever available.

If the test results into a negative report, the passenger will be permitted to take connecting flight to other domestic destinations in India without needing to be quarantined at the city of entry airport. Other international arriving passengers tested negative and exiting from the city of entry airport would be exempted from the institutional quarantine, permitting them to proceed for home quarantine, as per the guidelines of State Government concerned.

SoP for International Passengers with Indian domestic connection flights (Click here)

Forms to be filled by Passengers of Repatriation Flights:

  1. Undertaking-Risk of Travel & Quarantine Cost
  2. Undertaking – Deportation Charges Form

Affidavit to be filled in by all international Passengers arriving at Cochin International Airport

Standard Operating Procedure (SOP) for international travellers reaching Kerala Click Here.

Air India Express is operating special repatriation/air bubble flights between Gulf to India & South-East Asia to India.

Subject to the criteria and eligibility criteria laid down by destination country, travel is also permitted from India to some of these countries and passengers can book their flights through our website or through their travel agents.

Passengers will be travelling at their own risk and are required to read the terms and conditions of travel carefully before making a reservation. Criteria for travel should also be checked by referring to the conditions on the respective countries regulatory website.

Air India Express will not be responsible if a passenger is denied entry into the destination country and they will have to bear the cost of penalty/deportation if any. Quarantine charges at the time of arrival at the destination will have to be borne by the passenger. Passenger must ensure that they comply with all travel and health requirements of the destination country.

At the time of boarding the flight, passengers will have to undergo thermal screening as per health protocol. Only asymptomatic travellers would be allowed to board the flight.

For safe travel of passengers in relation to COVID-19, Bureau of Civil Aviation Security, India is now permitting passengers to carry 350 ml liquid sanitizer in the cabin baggage for travel within India and for outbound flights from India up to 12th November 2020. Carriage of other liquid items/gel/paste or items of similar consistency is restricted to 100 ml.

While making a booking on these flights passenger accepts the terms and conditions associated with the travel on these flights. Air India Express has no liability for the same.

Click here for FAQs on COVID-19 related travel information 

India

As per the notification received on 30th September 2020, from DGCA, India, all scheduled international commercial passenger services stand suspended till 23:59 IST of 30th November 2020. This restrictions does not apply to repatriation/air bubble flights specifically approved by DGCA.

Tamil Nadu

1. For all passengers travelling from International destinations to Tamil Nadu, a valid Negative COVID – 19 PCR test, not more than 96 hours before departure is required. The 96-hour time frame for accepting the COVID-19 PCR test starts from the date of sample/ swab collection.

2. Prior departure, all passengers must have an auto generated TN ePass (https://tnepass.tnega.org/)

Click here for more details.

 

Singapore to Tamil Nadu:

Work Permit holders, S Pass holders or Special Pass holders please refer to Ministry of Manpower (MOM) website here:  https://www.mom.gov.sg/covid-19/sending-workers-home#repatriating-indian-workers-returning-to-state-of-tamil-nadu
For other MOM pass types; eg Employment Pass or Dependant’s Pass holders, please refer to the https://safetravel.ica.gov.sg/pre-departure-test to apply for the PCR test.

Andhra Pradesh

1. All passengers must submit an self-declaration form on the online portal https://www.spandana.ap.gov.in/ at least 72 hours prior departure.
2. They must also give an undertaking on the portal that they would undergo mandatory quarantine for 14 days (paid quarantine at own cost as the case may be) if required.
3. Only for compelling reasons like pregnancy, serious illness, parents with kids under 10 years, death in the family; home quarantine shall be permitted for 14 days.
4. Passengers with negative COVID-19 RT-PCR certificate issued within 96 hr of the departure is exempted from the institutional quarantine (home quarantine shall be permitted for 14 days). Each passenger must submit a declaration with respect to the authenticity of the report and will be liable for criminal prosecution if found otherwise.
5. If the report is not available, the passenger may undergo Rapid Antigen Test at the airport. Those whose result is negative shall be allowed for 14 days home quarantine.

Click here for more details.

 

United Arab Emirates

For Travel Related Updates and downloadable forms for travel between India and UAE, click here. 

 Sultanate of Oman

Omani Nationals and valid residency permits are allowed to enter the Sultanate without the need for prior approval.

Non-Omani citizens travelling to Oman are required to have international health insurance covering the cost of treatment for Covid-19 for a period of at least one month.

All passengers must download (Tarassud+) application before arriving in Oman and complete the registration on arrival.

All passengers, above 15 years, arriving to Oman are subject to COVID-19 PCR test on arrival at airport and pay the cost of services of OMR 25.

Only existing residence/employment visa holders (and those who have renewed their existing visa) will be accepted on flights to MCT and SLL. Existing visa holders should have the residence card with them.

Newly-issued visa holders will not be accepted for travel to MCT and SLL.

Passengers holding e-visa printouts that has valid dates and passport validity of 6 months are accepted to travel to Oman.

 

State of Qatar

  India to Doha

Passenger Category Permitted to travel to Qatar from India:
1. Qatari Nationals, their spouses, their children, their Husbands, and companions under their sponsorship arriving with them on the same flights.
2. Passengers Holding Permanent Residency.
3. Residents arriving in Doha holding the Exceptional Return Permit.
Effective 01st August, Returning Resident Permit holders of Qatar can travel after obtaining an Exceptional Entry Permit to Return from Qatar Government Portal, the link provided below: https://portal.www.gov.qa/wps/portal/qsports/services/servicetDetail/exceptionalentrypermittoqatarservice\

4. Visitors with personal visit visa issued by Ministry of Interior

Effective 21st August, Returning Resident Permit holders of Qatar and visitors with personal visit visa issued by Ministry of Interior can travel only after obtaining an Exceptional Entry Permit to Return from Qatar Government Portal, the link provided below: https://portal.www.gov.qa/wps/portal/qsports/services/servicetDetail/exceptionalentrypermittoqatarservice

 Kingdom of Bahrain

Bahrain to India

Category of passengers permitted to travel from Bahrain to India:

a) Indian nationals stranded in Bahrain,
b) All Overseas Citizen of India (OCI) cardholders holding Bahraini passports, and
c) Bahraini nationals (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.2020 as amended from time to time.

India to Bahrain

Category of passengers permitted to travel to Bahrain from India:

a) Bahraini nationals/ residents.
b) Any Indian national holding any type of valid visa from the Kingdom of Bahrain and destined for Bahrain only.

On arrival, all passengers must pay for TWO COVID-19 Tests costing BHD 60, one of which is done immediately after arrival, and the other after 10 Days. Passengers can also pay online using BeAware mobile application or through the link http://bh.bh/covidpay

Passengers must also complete the health declaration form (click here for the form) in duplicate before arrival into Bahrain. All passengers with smartphones must download the “BEAWARE BAHRAIN” application before arrival.

 

Malaysia

Effective 21st September 2020, the following category passengers are allowed entry into Malaysia:

a. Malaysians
b. Diplomats who are under Exemption Order and their dependent
c. Seafarers entering Malaysia for “sign-on” or “joint ship”
d. Pilot and Flight Attendance of commercial or private jet who are coming as a crew or passenger with General Declaration for the next flight
e. Patient and a companion with Entry Approval Letter from Malaysia Healthcare Travel Council (MHTC)

Additionally, the following expatriate may apply an Entry Approval Letter from the Immigration Department of Malaysia for entry into Malaysia:

a. New Diplomat and staff at Foreign Missions in Malaysia (including UN Laissez Passer (UNLP) holders
b. Valid Resident Pass-Talent (RP-T) holder and dependent including maid (to the RP-T)
c. Valid Employment Pass (EP) holder category I, II & III) and dependent including maid (to the EP)
d. Valid Professional Visit Pass (PVP) holder
e. Valid Long-Term Social Visit Pass (LTSVP) dependent to EP/RP-T
f. Valid Single-Entry Visa (SEV) / Approved Pass of EP / RP-T / PVP / LTSVP
g. Valid Single-Entry Visa (SEV) / Approved Pass of dependent including maid to RP-T / EP.

Every Passenger travelling to Malaysia MUST:

1. Download “MySejahtera” App and register all the necessary information
2. Undergo 14 days quarantine at Quarantine Station by following the quarantine procedures prescribed by the National Disaster Management Agency (NADMA) & Ministry of Health (MoH)
3. Undergo the COVID-19 test at the entrance upon arrival
4. An expatriate has obtained a valid Entry Approval Letter/ Exit and Entry Approval Letter. Entry Approval Letter / Exit and Entry Approval Letter issued before 21st September 2020 is usable provided it is still valid.
5. Fill up the Letter of Undertaking (LoU) (www.nadma.gov.my) and the duly completed form to be submitted to the High Commission of Malaysia by email at least 3 days before departure.
Mail ID for passengers travelling from:
South India : mwchennai@kln.gov.my
Central India : mwmumbai.kln@1govuc.gov.my
Delhi : mwdelhi@kln.gov.my
6. Obtained Letter Permission To Perform Journey to Malaysia from High Commission of Malaysia / Consulate General of Malaysia Mumbai / Consulate General of Malaysia Chennai.

Passengers travelling on Air India Express flights to Kuala Lumpur (KUL) must ensure that their final destination should be Kuala Lumpur itself. Passengers intend to travel onward from Kuala Lumpur in any other airline without KUL visa and other required travel documents as per KUL immigration requirement will not be accepted on our flights effective forthwith(16th October 2020)

In the absence of relevant documents to KUL, passengers may denied boarding Air India Express flights at the airports.

Singapore

Certain categories of Indian nationals are permitted to enter Singapore. Details are available on the link https://www.ica.gov.sg/covid-19

Passengers travelling to Singapore are required to have a valid Negative COVID-19 PCR Test report taken within 72 hours of departure. The requirement for a negative COVID-19 PCR test memo applies to Diplomatic and Official Passport holders also.

There is no requirement for a negative PCR test memo for aircrew, Singaporean Citizens, Permanent Residents and travellers aged 12 and below.

The PCR test memo must be in English from a laboratory which is internationally accredited or recognised by the Indian authorities. The test memo must meet the following requirements:

(i) the test result;
(ii) the date that the test was taken (sample/ swab collection must be within the approved window of 72 hours.) and
(iii) the name, date of birth, nationality and passport number of the passenger as indicated in his/her passport.

For individuals who have recovered from COVID-19, they will be permitted entry even with a positive PCR test result, if they can show proof of their 1st PCR-positive test between 22 and 180 days before departure. The test report must be in English and state the name, date of birth and nationality of the passenger, and the date that the test was taken. They will also be subjected to a serology test and serve a Stay-Home Notice (SHN) at dedicated SHN facilities on arrival into Singapore. (Note: Persons with their 1st PCR-positive test within 22 days from departure should not travel to Singapore, and will not be allowed entry.)

A basic health assessment of each passenger will be conducted before he/ she boards the aircraft. If they have any fever, cough, runny nose, sore throat, anosmia or shortness of breath, pneumonia or COVID-19 infection or have had close contact with any case of COVID-19 in the last 14 days, they will not be allowed for travel.

All passengers must wear a mask at all times during travel unless the passenger falls under these criteria – is less than 2 years old; has breathing difficulties; is unconscious; is unable to remove a mask without assistance; is eating, drinking or taking oral medication or is removing the mask under a crew member’s direction.

Visit www.moh.gov.sg/covid-19 for more details about the requirements of travel. Passengers may check the Embassy’s website or Facebook regularly for new updates on the requirements: https://hcisingapore.gov.in or https://m.facebook.com/IndiaInSingapore

*Transfer / Transit passengers are NOT accepted.

Click here to download the circular of Civil Aviation Authority of Singapore

The Governments of the respective countries will continuously evaluate the measures which are only temporary. For updated information, please check with the respective country’s Govt. or Ministry websites.

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26 Comments

Add Yours
  1. 5
    Joseph

    Hi good morning
    I have booked on 19th March from Kochi to Dubai me along with 2 kids.
    Can we postpone without further charges
    Please confirm, if possible to April first week.

  2. 7
    MANOJ KUMAR PATHAMKULAM

    Dear Sir / Madam,

    I have taken one airline ticket from Dubai to Cochin from Air India Express on 19-03-20. ( Ticket copy attached).

    Due to corona virus (Covid-19), my working company not allowed travel to anywhere. So I would like to cancel of my ticket.

    Firstly I want to know that, if i cancel my ticket, it is 100% refundable?

    Booking Airline Referance is is : NAXTAK

    Name : MR. MANOJ KUMAR PATHAMKULAM MANDRAMKOTTIL

    Flight No. 434

    Waiting for your reply…

  3. 9
    SHINOS IBRAHIM

    Dear sir

    I took the ticket for my family to Kozhikode Kuwait on 26th March, but unfortunately now there is a restriction on Visit visa due to Covid-19. Because I need to change travel dates. Kindly give to me advise how to process the change date or refund.

  4. 11
    Shajila

    Sir,I have taken ticket to qatar today, can I change the ticket to the month of October,as the flight is cancelled,or will u refund the amount.

  5. 17
    SARATH CS

    DEAR AIR INDIA EXPRESS MANAGEMENT,
    AM BOOKING DOHA TO KOCHI ON MARCH 17 TH(TRAVELLING DATE) …..YESTERDAY ALL FLIGHT CANCELLED AIR INDIA…HOW CAN I REFUND THE AMOUNT….?

  6. 19
    Mohammed Shaheer

    Hi

    I am planning to book a ticket for my family (visit visa) on 14th March to Riyadh, is there any restrictionss on this date or as per previous notification (will allow to enter Riyadh)

    Awaiting for your valuable reply asap

  7. 21
    susanth

    hello team
    I tried to call dubai number and also the 24×7 customer care number , but unfortunately no response.
    could you please be so kind to posepone my excixting ticket to April 24 ,2020.
    my booking reference = UPJKEG
    Journey 1: Kochi, Intl Terminal, COK to Sharjah, SHJ

    I wrote an email to all these email id , but no response until now

    ‘dxbapt@airindiaexpress.in’; ‘icshjapt@eim.ae’; ‘apm.shj@airindia.in’; ‘ixuae@atauae.com’; ‘ixuae@atauae.com’

    kindly support
    many thanks in advance

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