Coronavirus (COVID-19) Outbreak: Travel Update

Coronavirus-test-tube General Information for International Passengers

Passport information and Passenger Contact Details are mandatory while making bookings.

Guidelines for International Passengers Arriving in India as per MOHFW

Click Here for Ministry of Civil Aviation (MoCA) Air Travel Guidelines

– All international arriving passengers travelling to India must submit an online Self-Reporting form through https://www.newdelhiairport.in/airsuvidha/apho-registration to declare their consent for self-paid institutional quarantine.

 – Passengers arriving in India and seeking exemption from institutional must submit an Exemption Form through https://www.newdelhiairport.in/airsuvidha/apho-registration at least 72 hours prior departure.

– Exemption categories: Expectant mothers, Passengers with kids under 10 years, Passengers with serious illness, Passenger with death in the family, Passengers with negative COVID-19 PCR certificate issued within 96 hr of the departure

SoP for International Passengers with Indian domestic connection flights (Click here)

Forms to be filled by Passengers of Repatriation Flights:

  1. Undertaking-Risk of Travel & Quarantine Cost
  2. Undertaking – Deportation Charges Form

Affidavit to be filled in by all international Passengers arriving at Cochin International Airport

Standard Operating Procedure (SOP) for international travellers reaching Kerala Click Here.

Air India Express is operating special repatriation/air bubble flights between Gulf to India & South-East Asia to India.

Subject to the criteria and eligibility criteria laid down by destination country, travel is also permitted from India to some of these countries and passengers can book their flights through our website or through their travel agents.

Passengers will be travelling at their own risk and are required to read the terms and conditions of travel carefully before making a reservation. Criteria for travel should also be checked by referring to the conditions on the respective countries regulatory website.

Air India Express will not be responsible if a passenger is denied entry into the destination country and they will have to bear the cost of penalty/deportation if any. Quarantine charges at the time of arrival at the destination will have to be borne by the passenger. Passenger must ensure that they comply with all travel and health requirements of the destination country.

At the time of boarding the flight, passengers will have to undergo thermal screening as per health protocol. Only asymptomatic travellers would be allowed to board the flight.

For safe travel of passengers in relation to COVID-19, Bureau of Civil Aviation Security, India is now permitting passengers to carry 350 ml liquid sanitizer in the cabin baggage for travel within India and for outbound flights from India up to 12th November 2020. Carriage of other liquid items/gel/paste or items of similar consistency is restricted to 100 ml.

While making a booking on these flights passenger accepts the terms and conditions associated with the travel on these flights. Air India Express has no liability for the same.

Click here for FAQs on COVID-19 related travel information 

India

As per the notification received on 31st August, 2020, from DGCA, India, all scheduled international commercial passenger services stand suspended till 23:59 IST of 30th  September 2020. This restrictions does not apply to repatriation/air bubble flights specifically approved by DGCA.

Tamil Nadu

1. For all passengers travelling from International destinations to Tamil Nadu, a valid Negative COVID – 19 PCR test, not more than 96 hours before departure is required. The 96-hour time frame for accepting the COVID-19 PCR test starts from the date of sample/ swab collection.

2. Prior departure, all passengers must have an auto generated TN ePass (https://tnepass.tnega.org/)

Click here for more details.

Singapore to Tamil Nadu:
Work Permit holders, S Pass holders or Special Pass holders please refer to Ministry of Manpower (MOM) website here: https://www.mom.gov.sg/covid-19/sending-workers-home#repatriating-indian-workers-returning-to-state-of-tamil-nadu
For other MOM pass types; eg Employment Pass or Dependant’s Pass holders, please refer to the https://safetravel.ica.gov.sg/pre-departure-test to apply for the PCR test.

Andhra Pradesh

1. All passengers must submit an self-declaration form on the online portal https://www.spandana.ap.gov.in/ at least 72 hours prior departure.
2. They must also give an undertaking on the portal that they would undergo mandatory quarantine for 14 days (paid quarantine at own cost as the case may be) if required.
3. Only for compelling reasons like pregnancy, serious illness, parents with kids under 10 years, death in the family; home quarantine shall be permitted for 14 days.
4. Passengers with negative COVID-19 RT-PCR certificate issued within 96 hr of the departure is exempted from the institutional quarantine (home quarantine shall be permitted for 14 days). Each passenger must submit a declaration with respect to the authenticity of the report and will be liable for criminal prosecution if found otherwise.
5. If the report is not available, the passenger may undergo Rapid Antigen Test at the airport. Those whose result is negative shall be allowed for 14 days home quarantine.

Click here for more details.

United Arab Emirates

For Travel Related Updates and downloadable forms for travel between India and UAE, click here. 

 Sultanate of Oman

As per the latest notification received from Sultanate of Oman, along with Omani Nationals, Non-Omanis are allowed to enter Oman only after:
• Obtaining MOFA’s (Ministry of Foreign Affairs) approval prior to travel via embassy or sponsor.
• Employment Visa holders must obtain NOC from Passport & Residency Department (ROP), in case their stay outside Oman exceeds 180 days.
• Get an ‘Okay to Board’ status in the booking prior to the travel.

The following documents are required to update Okay to Board:
1) Passport copy (Front Page and valid Visa Page)
2) In case of fresh Visa, copy of Visa
3) Copy of MOFA approval / NOC from ROP
4) Booking details with Ticket Number

All passengers must download and start the registration process on the Tarassud+ application before arrival as well as pay an amount of OMR 5 to obtain a tracking bracelet to wear during quarantine.

*Omani Nationals will be subjected to 14 days domestic quarantine.
*Non-Omanis will be subjected to 14 days institutional quarantine.

All visitors are required to have health insurance valid for the full duration of their stay in Oman.

State of Qatar

Doha to India

Any Indian National who has registered on the website of the Embassy of India, Doha and fulfills the required entry conditions and desires to be repatriated by Vande Bharat Mission (VBM) flights from Qatar to India, can now book their tickets and purchase prepaid excess baggage by visiting our website www.airindiaexpress.in or through our authorized Travel Agents for travel effective 01st August 2020.

 India to Doha

Passenger Category Permitted to travel to Qatar from India:
1. Qatari Nationals, their spouses, their children, their Husbands, and companions under their sponsorship arriving with them on the same flights.
2. Passengers Holding Permanent Residency.
3. Residents arriving in Doha holding the Exceptional Return Permit.
Effective 01st August, Returning Resident Permit holders of Qatar can travel after obtaining an Exceptional Entry Permit to Return from Qatar Government Portal, the link provided below: https://portal.www.gov.qa/wps/portal/qsports/services/servicetDetail/exceptionalentrypermittoqatarservice\

4. Visitors with personal visit visa issued by Ministry of Interior

Effective 21st August, Returning Resident Permit holders of Qatar and visitors with personal visit visa issued by Ministry of Interior can travel only after obtaining an Exceptional Entry Permit to Return from Qatar Government Portal, the link provided below: https://portal.www.gov.qa/wps/portal/qsports/services/servicetDetail/exceptionalentrypermittoqatarservice

 Kingdom of Bahrain

Bahrain to India

Category of passengers permitted to travel from Bahrain to India:

a) Indian nationals stranded in Bahrain,
b) All Overseas Citizen of India (OCI) cardholders holding Bahraini passports, and
c) Bahraini nationals (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MHA) guidelines dated 30.06.2020 as amended from time to time.

India to Bahrain

Category of passengers permitted to travel to Bahrain from India:

a) Bahraini nationals/ residents.
b) Any Indian national holding any type of valid visa from the Kingdom of Bahrain and destined for Bahrain only.

On arrival, all passengers must pay for TWO COVID-19 Tests costing BHD 60, one of which is done immediately after arrival, and the other after 10 Days. Passengers can also pay online using BeAware mobile application or through the link http://bh.bh/covidpay

Passengers must also complete the health declaration form (click here for the form) in duplicate before arrival into Bahrain. All passengers with smartphones must download the “BEAWARE BAHRAIN” application before arrival.

 

Malaysia

Effective 07th September 2020, only certain category of Indian Nationals are permitted to enter Malaysia:

i). Diplomats who are under Exemption Order and their dependent;

ii). New Diplomat and staff at Foreign Missions in Malaysia (including UN Laisser Passer (UNLP) holders with Entry Approval Letter from the Director General of Immigration Malaysia (DGIM);

iii). Seafarers entering Malaysia for “sign-on” or “joint ship”. Letter of Guarantee (LG) and Seaman Book are required for entry;

iv). Pilot and Flight Attendance of commercial or private jet who are coming as a crew or passenger with General Declaration for the next flight; &

v). Crews and professional workers in oil and gas industry who are holding valid Long Term Pass with Entry Approval Letter from the Director General of Immigration Malaysia (DGIM).

vi). Medical Travelers (1 patient & 1 companion) with Entry Approval Letter from Malaysia Healthcare Travel Council (MHTC) and tested negative COVID-19  3 days prior departure.

Transit Passengers

Transit Passengers will be permitted to travel ONLY:

– Transit time is WITHIN 48 hours
– Hand Baggage weighing 7 kgs and fits into the overhead bins. Check-in baggage will not be allowed.
– Confirmed onward ticket and permission for entry into destination is mandatory.
– Transit without leaving the Transit Hall.
– Passengers must book and stay at Sama-Sama Express Hotel, KLIA located at Satellite Building at KLIA near C5 gate for Transit above 24 hours.

*Transit passengers are required to check the Government Website of the destination country for the latest updates on transit procedure.

Due to certain Government restrictions, Transit Passengers to Hong Kong will not be accepted to travel in India to Kuala Lumpur flights till 03rd October 2020.

Passengers Travelling to Hong Kong effective 10th August MUST have:
• A valid Negative Nucleic Acid Test for COVID-19, within 72 hours (from sample time) before the scheduled time of departure from Kuala Lumpur to Hong Kong.
• The report can be hard/ soft copy and must be in English/ Chinese and must have the passenger name as per travel document/ passport.
• If the report is in a different language or the relevant details mentioned by Hong Kong Authorities are not present, a new document in English/ Chinese must be issued by laboratory/ healthcare institution bearing the all mandatory details.
• Additional documentary proof (hard/ soft copy) in English/ Chinese to show that the laboratory/ healthcare institution is ISO 15189 accredited or is recognised/ approved by the relevant authority of the government of the place in which the laboratory or healthcare institution is located.
• Confirmation of room reservation in a hotel in Hong Kong for not less than 14 days starting on the date of arrival in the name of passenger in English/ Chinese.

Singapore

 Indian nationals belonging to certain category / status are permitted to enter Singapore. Details of such categories are available on the link https://www.ica.gov.sg/covid-19

Effective 17 September 2020, in addition to the current 14-day Stay-Home Notice (SHN) at dedicated SHN facilities and a negative COVID-19 test before the end of the SHN; passengers travelling from India, a valid Negative COVID-19 PCR Test is required within 72 hours before departure. The requirement for a negative COVID-19 PCR test memo applies to Diplomatic and Official Passport holders also. There is no requirement for a negative PCR test memo for aircrew, Singaporean Citizens, Permanent Residents and travellers aged 12 and below.
The PCR test memo must come from a laboratory recognised by the Indian authorities. The test memo must meet the following requirements: (i) results must be in English; (ii) personal particulars must match the passport/ identifier; and (iii) test date (sample/ swab collection) must be within the approved window of 72 hours.

For individuals who have recovered from COVID-19, they will be permitted entry even with a positive PCR test result, if they can show proof of their 1st PCR-positive test between 22 and 180 days before departure. They will also be subjected to a serology test and serve a Stay-Home Notice (SHN) at dedicated SHN facilities on arrival. (Note: Persons with their 1st PCR-positive test within 22 days from departure should not travel to Singapore, and will not be allowed entry.)

Visit www.moh.gov.sg/covid-19 for more details about the requirements of travel.Passengers may check the Embassy’s website or Facebook regularly for new updates on the requirements: https://hcisingapore.gov.in or https://m.facebook.com/IndiaInSingapore

*Transfer / Transit passengers are NOT accepted.

The Governments of the respective countries will continuously evaluate the measures which are only temporary. For updated information, please check with the respective country’s Govt. or Ministry websites.

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26 Comments

Add Yours
  1. 5
    Joseph

    Hi good morning
    I have booked on 19th March from Kochi to Dubai me along with 2 kids.
    Can we postpone without further charges
    Please confirm, if possible to April first week.

  2. 7
    MANOJ KUMAR PATHAMKULAM

    Dear Sir / Madam,

    I have taken one airline ticket from Dubai to Cochin from Air India Express on 19-03-20. ( Ticket copy attached).

    Due to corona virus (Covid-19), my working company not allowed travel to anywhere. So I would like to cancel of my ticket.

    Firstly I want to know that, if i cancel my ticket, it is 100% refundable?

    Booking Airline Referance is is : NAXTAK

    Name : MR. MANOJ KUMAR PATHAMKULAM MANDRAMKOTTIL

    Flight No. 434

    Waiting for your reply…

  3. 9
    SHINOS IBRAHIM

    Dear sir

    I took the ticket for my family to Kozhikode Kuwait on 26th March, but unfortunately now there is a restriction on Visit visa due to Covid-19. Because I need to change travel dates. Kindly give to me advise how to process the change date or refund.

  4. 11
    Shajila

    Sir,I have taken ticket to qatar today, can I change the ticket to the month of October,as the flight is cancelled,or will u refund the amount.

  5. 17
    SARATH CS

    DEAR AIR INDIA EXPRESS MANAGEMENT,
    AM BOOKING DOHA TO KOCHI ON MARCH 17 TH(TRAVELLING DATE) …..YESTERDAY ALL FLIGHT CANCELLED AIR INDIA…HOW CAN I REFUND THE AMOUNT….?

  6. 19
    Mohammed Shaheer

    Hi

    I am planning to book a ticket for my family (visit visa) on 14th March to Riyadh, is there any restrictionss on this date or as per previous notification (will allow to enter Riyadh)

    Awaiting for your valuable reply asap

  7. 21
    susanth

    hello team
    I tried to call dubai number and also the 24×7 customer care number , but unfortunately no response.
    could you please be so kind to posepone my excixting ticket to April 24 ,2020.
    my booking reference = UPJKEG
    Journey 1: Kochi, Intl Terminal, COK to Sharjah, SHJ

    I wrote an email to all these email id , but no response until now

    ‘dxbapt@airindiaexpress.in’; ‘icshjapt@eim.ae’; ‘apm.shj@airindia.in’; ‘ixuae@atauae.com’; ‘ixuae@atauae.com’

    kindly support
    many thanks in advance

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